Gaia Spione

· Maintained excellent client relationships by dealing with queries and complaints calmly and professionally. Maintain the same high standards across day-to-day operational activities as your Store Manager.

· Ensure compliance to all daily in-store procedures including cash handling, deliveries and reporting.

· Created weekly performance reports, analyzing and interpreting data to improve day-to-day business operations.

· Constantly review operational processes & procedures, seeking out and suggesting ways to improve efficiencies and effectiveness.

· Established clear budgets and cost controls strategies to meet objectives.

· Track KPIs and take appropriate actions to ensure the team are focused on the right areas to achieve individual and collective targets. To boosted sales through effective up-selling and cross-selling techniques.

· Coordinated hiring, recruitment and training strategies to build successful administrative team.

· Investigated issues affecting group operations, prepared reports and helped correct problems.

· Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.

· Encourage the store team to follow development plans and provide regular
feedback to your Store Manager

· Support your Store Manager in dealing with day-to-day people management activities.

· Ensure compliance to legislation and Whittard procedures with regards to Health & Safety and Food Safety.

• Arranged tables and set up linens and silverware in preparation for guests.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Demonstrated exceptional memory and communication skills for reliable and trusted service.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

· Supervised activities of workers and enforced safety regulations.

· Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.

· Trained new hires and set up mentoring relationships to drive team performance.

· Dealt with customer complaints and rectified product and service issues.

· Maintained clean, organized working areas to create positive, productive environments with minimal risk.

· Offered instruction, coaching and motivation for enhanced team morale.

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Took food and beverage orders using POS system or order slips to maintain accuracy.
• Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Trained new wait staff to deliver quality service and uphold brand standards.
• Assisted waiters during big events and functions to preserve smooth workflow.
• Verified customer age and information to determine eligibility for alcohol consumption.
• Maintained bar stocks, replenishing daily as necessary.
• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

• Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

· Greeted customers, retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

· Ensured presentation of bar and staff met high-quality industry targets and brand values.

· Maintained bar stocks, replenishing daily as necessary.

· Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.

· Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

· Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

· Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.

· Reconciled cash and credit card transactions to maintain accurate records.

• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Built positive, productive client relationships for enhanced social support.
• Responded proactively to changing circumstances for optimised service user care.
• Developed and championed accessible, practical solutions for recurring problems faced by service users.

• Check the cleanliness and tidiness of the pub before opening
• Ensure the sufficient presence of products in stock before opening
• Check that every customer is on proper behaviour with other people in the pub, and that everyone comes back safe at the end of the shift.

• Working under pressure to meet the strict deadlines
• Working as a team to achieve the objectives and complete the job in the best way.

• Work under pressure during the week with big groups of people in a busy area
• Improved how to be accurate, fast and efficient at work.

• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Managed staff rotas, planning workloads effectively and strategically.
• Identified operational problems and proposed solutions to management, improving service efficiency.