Summary
Overview
Work History
Education
Skills
Languages
COMPUTER KNOWLEDGES
Certification
References
Timeline
Generic
Garcia Gonçalves Afonso Mendes

Garcia Gonçalves Afonso Mendes

ROMA

Summary

Professional , organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly, open and committed to building customer base by providing positive service experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

DAMASO HOTEL
08.2022 - 11.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.

Porter

DAMASO HOTEL
06.2017 - 07.2022
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Supervised supplies in inventory and submitted reorder requests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.

Dishwasher

THE WESTIN EXCELSIOR
02.2017 - 05.2017
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.

Dialoguer

OMICRON SERVIZI
09.2016 - 02.2017
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Call Center Operator

Fast Web authorized agency
06.2016 - 08.2016
  • Recommended products to customers, thoroughly explaining details.

Bank Account Manager

BANK PRIVATE ATLANTIC
01.2015 - 08.2015
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.

Contract University Professor

INDEPENDENT UNIVERSITY OF ANGOLA
02.2014 - 08.2015

Political Economy :

  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Created materials and exercises to illustrate application of course concepts.
  • Evaluation and supervision of student activities for the purpose of document its progress.

Contract University Professor

METHODIST UNIVERSITY OF ANGOLA
02.2014 - 01.2015

Political Economy:

  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Created materials and exercises to illustrate application of course concepts.
  • Evaluation and supervision of student activities for the purpose of document its progress.

Real Estate Agent

TECNORETE
04.2012 - 10.2012
  • Managed negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.

Money Center Cashier

TRANS FAST FINACIAL SERVICES ITALY SRL
09.2008 - 02.2010

Money Transactions:

  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

IKEA ITALY RETAIL SRL
06.2007 - 01.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Management and Control Officer

UNICEF ITALY
04.2005 - 07.2005
  • Management and Inventory Control of Movable Assets.

Education

Bachelor of Science - Economics And Management

SAPIENZA UNIVERSITY OF ROME
Rome, Italy
10.2011

High School Diploma -

MEDIUM INSTITUTE OF ECONOMICS OF LUANDA
Luanda, Angola
05.2001

Skills

  • Supply and Inventory Maintenance
  • Inspecting Assets
  • Classic Cocktails
  • Teamwork and Professionalism
  • Hospitality and Guest Service
  • Work Task Prioritization
  • Shipment Procedures
  • Customer Relations
  • Cooperative Attitude
  • Monetary Transactions
  • Interpersonal Skills
  • Customer Service

Languages

Portuguese
Bilingual or Proficient (C2)
Italian
Advanced (C1)
English
Upper intermediate (B2)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Lingala
Intermediate (B1)

COMPUTER KNOWLEDGES

 Microsoft Office 

Certification


  • 2022 Basic Course of Barmen (BCC), held by the Italian Association Barmen and Supporters (AIBES), Rome.
  • 2017 Emergencies course and rules of conduct at the airports of Fiumicino and Ciampino, held by ADR.
  • 2016 Initial Security Training Course for A13 categories, held by ENAC, Rome.
  • 2016 Back Office operator course with Spanish language skills,held by CFTA, Milan office in via Mauro Macchi 30.
  • 2008 Cash Operator Course, held by TRANS FAST FINANCIAL SERVICES ITALY SRL, headquarters in via xx Settembre 64, 00187 ROME RM.
  • 2007 Cashier Operator Course, held by IKEA ITALIA RETAIL SRL, headquarters Rome Anagnina.
  • 2003 Course on Business Statistics, held by the Institute National Statistics Office of Angola, Luanda.

References

 - Ohterio Fortune, head of the Bartender course at the Association Italian Barmen and Supporters, AIBES.

 - Maria Rosaria Alva Estrada, Responsible for the Education/Training, at TRANS FAST FINANCIAL SERVICES ITALY SRL.

 Email: info.it@trans-fast.eu 

Tel. 06-42016931

 - Loira Rossi, Director of the HOSPITALITY ROME Veneto Branch, ADECCO ITALIA SPA.

 - Paolo Rozzera, Director General at the ITALIAN COMMITTEE FOR UNICEF.

 E-mail: comitato@unicef.it

 Tel. 06-47809270

 - Leoni Steffanea, Cash Department Manager, IKEA ITALIA RETAIL SRL.

 Tel. 06-72458855

 - Raffaele Marchetti, Professor, Faculty of Political Sciences, LUISS Guido Caroli.

 Email: rmarchetti@luiss.it 

Timeline

Bartender

DAMASO HOTEL
08.2022 - 11.2022

Porter

DAMASO HOTEL
06.2017 - 07.2022

Dishwasher

THE WESTIN EXCELSIOR
02.2017 - 05.2017

Dialoguer

OMICRON SERVIZI
09.2016 - 02.2017

Call Center Operator

Fast Web authorized agency
06.2016 - 08.2016

Bank Account Manager

BANK PRIVATE ATLANTIC
01.2015 - 08.2015

Contract University Professor

INDEPENDENT UNIVERSITY OF ANGOLA
02.2014 - 08.2015

Contract University Professor

METHODIST UNIVERSITY OF ANGOLA
02.2014 - 01.2015

Real Estate Agent

TECNORETE
04.2012 - 10.2012

Money Center Cashier

TRANS FAST FINACIAL SERVICES ITALY SRL
09.2008 - 02.2010

Cashier

IKEA ITALY RETAIL SRL
06.2007 - 01.2008

Management and Control Officer

UNICEF ITALY
04.2005 - 07.2005

Bachelor of Science - Economics And Management

SAPIENZA UNIVERSITY OF ROME

High School Diploma -

MEDIUM INSTITUTE OF ECONOMICS OF LUANDA
Garcia Gonçalves Afonso Mendes