Summary
Overview
Work history
Education
Skills
Languages
Certification
Computers Knowledges
References
Timeline
Generic
garcia goncalves afonso mendes

garcia goncalves afonso mendes

ROMA,RM

Summary

Dedicated professional with expertise in supply and inventory maintenance, inspecting assets, and classic cocktails. Demonstrates strong teamwork and professionalism, excelling in hospitality and guest service. Skilled in work task prioritisation, shipment procedures, and customer relations, with a cooperative attitude towards achieving organisational goals. Proficient in handling monetary transactions and fostering positive interpersonal relationships to enhance customer service experiences.

Overview

20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Asset Management Volunteer Assistant

WFP
Rome,Italy
09.2024 - Current
  • Maintain up-to-date accurate records of Assets.
  • Receive and inspect incoming WFP official shipments in a timely manner.
  • Ensure that Assets are labeled and safely stored in the Stock on the same day of receipt.
  • Handle requests received via ticketing service.
  • Disposed Assets Records Maintenance.
  • Assist in the preparation of the Assets for the Auction.
  • Print and Dispatch Inventory Labels as needed.
  • Support data cleanup by identifying and resolving inconsistencies.
  • Assist in the preparation for Physical counts and participate as a counter when needed.

Bartender

Damaso Hotel
Rome,Italy
08.2022 - 11.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.

Dialoguer

OMICRON SERVIZI
Rome,Italy
09.2016 - 02.2017
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Call Center Operator

Fast Web authorized agency
Rome,Italy
06.2016 - 08.2016
  • Utilised multi-line telephone systems for efficient call handling.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Recommended products to customers, thoroughly explaining details.

Bank Account Manager

BANK PRIVATE ATLANTIC
Luanda,Angola
01.2015 - 08.2015
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.

Contract University Professor

INDEPENDENT UNIVERSITY OF ANGOLA
Luanda,Angola
02.2014 - 08.2015

Political Economy :

  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluation and supervision of student activities for the purpose of document its progress.

Contract University Professor

METHODIST UNIVERSITY OF ANGOLA
Luanda, Angola
02.2014 - 01.2015

Political Economy:

  • Created materials and exercises to illustrate application of course concepts.
  • Evaluation and supervision of student activities for the purpose of document its progress.

Real Estate Agent

TECNORETE
Rome, Italy
04.2012 - 10.2012
  • Managed negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated, facilitated and managed real estate transactions.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.

Money Center Cashier

TRANS FAST FINACIAL SERVICES ITALY SRL
Rome, Italy
09.2008 - 02.2010

Money Transactions:

  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

IKEA ITALY RETAIL SRL
Rome, Italy
06.2007 - 01.2008
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Communicated product information to customers, driving informed purchases.

Management and Control Officer

UNICEF ITALY
Rome, Italy
04.2005 - 07.2005
  • Management and Inventory Control of Movable Assets.

Education

Bachelor of Science - Economics And Management

SAPIENZA UNIVERSITY OF ROME
Rome, Italy
09.2004 - 10.2011

Diploma of Higher Education - Business Management

MEDIUM INSTITUTE OF ECONOMICS OF LUANDA
Luanda, Angola
09.1998 - 05.2001

Skills

  • Supply and Inventory Maintenance
  • Inspecting Assets
  • Classic Cocktails
  • Teamwork and Professionalism
  • Hospitality and Guest Service
  • Work Task Prioritization
  • Shipment Procedures
  • Customer Relations
  • Cooperative Attitude
  • Monetary Transactions
  • Interpersonal Skills
  • Customer Service

Languages

Portuguese
Proficient (C2)
Italian
Advanced (C1)
English
Upper intermediate
French
Intermediate
Spanish
Intermediate
Lingala
Intermediate

Certification

  • Asset Management in WFP for Asset Focal Points.
  • WFP Foundation Data Literacy Passport.
  • Ethics at WFP.
  • 2022 Basic Course of Barmen (BCC), held by the Italian Association Barmen and Supporters (AIBES), Rome.
  • 2017 Emergencies course and rules of conduct at the airports of Fiumicino and Ciampino, held by ADR.
  • 2016 Initial Security Training Course for A13 categories, held by ENAC, Rome.
  • 2016 Back Office operator course with Spanish language skills,held by CFTA, Milan office in via Mauro Macchi 30.
  • 2008 Cash Operator Course, held by TRANS FAST FINANCIAL SERVICES ITALY SRL, headquarters in via xx Settembre 64, 00187 ROME RM.
  • 2007 Cashier Operator Course, held by IKEA ITALIA RETAIL SRL, headquarters Rome Anagnina.
  • 2003 Course on Business Statistics, held by the Institute National Statistics Office of Angola, Luanda.

Computers Knowledges

Microsoft Office

References

- Thomas Georgi, Head of Asset Management Unit at WFP HQ.

Email: thomas.georgi@wfp.org

- Ohterio Fortune, Head of the Bartender course at the Association Italian Barmen and Supporters, AIBES.

- Maria Rosaria Alva Estrada, Responsible for the Education/Training, at TRANS FAST FINANCIAL SERVICES ITALY SRL.

Email: info.it@trans-fast.eu Tel. 06-42016931

- Stefano Patrì, Responsable of the course Mathematics for Finance, Faculty of Economics, "Sapienza" University of Rome.

Email: stefano.patri@uniroma1.it Tel. 06-49766278

- Paolo Rozzera, Director General at the ITALIAN COMMITTEE FOR UNICEF.

E-mail: comitato@unicef.it Tel. 06-47809270

- Leoni Steffanea, Cash Department Manager, IKEA ITALIA RETAIL SRL.

Tel. 06-72458855

- Raffaele Marchetti, Professor, Faculty of Political Sciences, LUISS Guido Caroli.

Email: rmarchetti@luiss.it

Timeline

Asset Management Volunteer Assistant

WFP
09.2024 - Current

Bartender

Damaso Hotel
08.2022 - 11.2022

Dialoguer

OMICRON SERVIZI
09.2016 - 02.2017

Call Center Operator

Fast Web authorized agency
06.2016 - 08.2016

Bank Account Manager

BANK PRIVATE ATLANTIC
01.2015 - 08.2015

Contract University Professor

INDEPENDENT UNIVERSITY OF ANGOLA
02.2014 - 08.2015

Contract University Professor

METHODIST UNIVERSITY OF ANGOLA
02.2014 - 01.2015

Real Estate Agent

TECNORETE
04.2012 - 10.2012

Money Center Cashier

TRANS FAST FINACIAL SERVICES ITALY SRL
09.2008 - 02.2010

Cashier

IKEA ITALY RETAIL SRL
06.2007 - 01.2008

Management and Control Officer

UNICEF ITALY
04.2005 - 07.2005

Bachelor of Science - Economics And Management

SAPIENZA UNIVERSITY OF ROME
09.2004 - 10.2011

Diploma of Higher Education - Business Management

MEDIUM INSTITUTE OF ECONOMICS OF LUANDA
09.1998 - 05.2001
garcia goncalves afonso mendes