Summary
Overview
Work History
Education
Skills
Timeline
Geanina Dobre

Geanina Dobre

Bilingual Customer Support Specialist
Porto Viro

Summary

Experienced customer support professional with expertise in managing inquiries via phone, email, and chat. Known for prioritizing customer satisfaction, empathy, and precision in issue resolution. Demonstrated success in fast-paced environments and effective collaboration with remote teams. Eager to contribute skills to innovative and growing companies.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Customer Support Representative

Telus International
10.2023 - 07.2025
  • Delivered bilingual support to address technical challenges effectively.
  • Handled customer inquiries via phone, email, and live chat, resolving issues promptly and professionally.
  • Maintained high customer satisfaction scores and adhered to service level agreements.

Customer Support Representative

Sykes (Customer Support BPO)
08.2022 - 02.2023
  • Managed inbound calls and emails for international clients in a multilingual support environment.
  • Resolved billing and account-related issues, documenting all interactions in the CRM system.

Office Worker

Bramarai Games
06.2022 - 07.2022
  • Maintained project documentation and business records.
  • Scheduled meetings and managed internal communications.
  • Handled administrative and clerical duties efficiently.

Storekeeper

Adecco Italy – Amazon
10.2020 - 05.2022
  • Organized and managed inventory, ensured shelves were fully stocked.
  • Assisted customers with product information and returns.
  • Trained and supported new team members.

Shop Assistant

Bramarai Giochi
07.2015 - 12.2019
  • Organized incoming stock and addressed customer queries.
  • Supported daily sales operations and maintained a clean store environment.

Education

High School Diploma - undefined

Benjamin Franklin High School, Bucharest

Skills

Problem-solving

Timeline

Customer Support Representative - Telus International
10.2023 - 07.2025
Customer Support Representative - Sykes (Customer Support BPO)
08.2022 - 02.2023
Office Worker - Bramarai Games
06.2022 - 07.2022
Storekeeper - Adecco Italy – Amazon
10.2020 - 05.2022
Shop Assistant - Bramarai Giochi
07.2015 - 12.2019
Benjamin Franklin High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Geanina DobreBilingual Customer Support Specialist