Geanina Dobre
Bilingual Customer Support Specialist
Summary
Experienced customer support professional with expertise in managing inquiries via phone, email, and chat. Known for prioritizing customer satisfaction, empathy, and precision in issue resolution. Demonstrated success in fast-paced environments and effective collaboration with remote teams. Eager to contribute skills to innovative and growing companies.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Support Representative
Telus International
2023.10 - 2025.07
- Delivered bilingual support to address technical challenges effectively.
- Handled customer inquiries via phone, email, and live chat, resolving issues promptly and professionally.
- Maintained high customer satisfaction scores and adhered to service level agreements.
Customer Support Representative
Sykes (Customer Support BPO)
2022.08 - 2023.02
- Managed inbound calls and emails for international clients in a multilingual support environment.
- Resolved billing and account-related issues, documenting all interactions in the CRM system.
Office Worker
Bramarai Games
2022.06 - 2022.07
- Maintained project documentation and business records.
- Scheduled meetings and managed internal communications.
- Handled administrative and clerical duties efficiently.
Storekeeper
Adecco Italy – Amazon
2020.10 - 2022.05
- Organized and managed inventory, ensured shelves were fully stocked.
- Assisted customers with product information and returns.
- Trained and supported new team members.
Shop Assistant
Bramarai Giochi
2015.07 - 2019.12
- Organized incoming stock and addressed customer queries.
- Supported daily sales operations and maintained a clean store environment.
Education
High School Diploma - undefined
Benjamin Franklin High School
BucharestSkills
Problem-solving
Customer communication (phone, email, chat)
Documentation and reporting
Remote work tools (Slack, Zoom, Google Workspace)
Social media knowledge
Basic knowledge of CRM systems
Teamwork and multitasking
Timeline
Customer Support Representative
Telus International
2023.10 - 2025.07
Customer Support Representative
Sykes (Customer Support BPO)
2022.08 - 2023.02
Office Worker
Bramarai Games
2022.06 - 2022.07
Storekeeper
Adecco Italy – Amazon
2020.10 - 2022.05
Shop Assistant
Bramarai Giochi
2015.07 - 2019.12
High School Diploma - undefined
Benjamin Franklin High School