Gennaro Cacace
Profilo professionale
Accomplished Specialty Restaurant Manager MD with 15+ years in luxury hospitality, driving increased team performance, guest satisfaction, and revenue. Expert in fine wines and 5-star service standards, experienced both onshore and onboard vessels, with proven success in optimizing operations, enforcing HACCP/USPH compliance, and delivering unforgettable dining experiences. Highly self-motivated with a natural ability to inspire and energize teams, fostering strong staff engagement and loyalty while maintaining a positive, dynamic work environment.
Panoramica
16
16
years of professional experience
Esperienza lavorativa
Maitre d'hotel
Msc - Explora Journeys
Malta
03.2025 - 11.2025
- Implemented service standards and safety protocols (USPH/HACCP, SOP),
- Upholding luxury brand 5-star service.
- Managed and trained ~100 front-of-house staff, coordinating shifts and skill development.
- Monitored guest satisfaction, handled feedback, and collaborated with reservations and ROM.
Restaurant Manager
Disney Cruise Line
Orlando, FL
02.2023 - 02.2025
- Led pre-shift briefings and managed service flow, VIPs, repeat guests, and allergy protocols.
- Scheduled staff in compliance with MLC 2006, optimizing efficiency and operations.
- Served as USPH/HACCP Inspector and ensured hygiene, safety, and service standards.
- Managed restaurant software, analyzed financial reports, and drove beverage sales.
- Liaised with shoreside teams and delivered comprehensive staff training.
- Fostered guest loyalty and a luxury dining experience.
Restaurant Manager
Urubamba (Nikkei srl)
Napoli, NA
12.2017 - 01.2022
- Played a key role in launching the project, contributing to menu and wine list design and optimizing the project layout for smooth operations.
- Promoted the restaurant through events and initiatives, enhancing brand image.
- Supervised service, table setup, and presentation of dishes for various events.
- Managed orders, customer requests, and complaints to ensure satisfaction.
- Coordinated with kitchen staff and participated in training and updating the front-of-house team.
- Oversaw equipment suitability and managed procurement of supplies.
Bar Manager
Caffettino.ch
Ginevra
04.2018 - 09.2020
- Barista Manager at major trade fairs (EADV, Motorshow, Palaexpo Geneva, Madrid, Paris).
- Led team, curated coffee blends, and ensured HACCP compliance.
- Managed inventory, supplier relations, and customer service.
Chef De Rang - Michelin Star
5 HertFord Street Private Member Club
Londra
04.2017 - 03.2018
- Supervised all service phases, from preparation to guest departure.
- Presented menus and wine pairings, ensuring excellent guest experience.
- Managed orders, payments, and room setup with attention to detail.
Bar Manager
Arro Coffee the themple of coffee
London
11.2016 - 03.2017
- Supervised dining service and food preparation, ensuring quality and compliance with safety standards.
- Adaptable to fast-paced environments and flexible schedules (nights, weekends, holidays).
- Quick learner with strong problem-solving skills; skilled in latte art, brewing, and sensory cupping.
Brand ambassador
Hausbrandt Trieste S.P.A.
Munich, Milan, Rimini
04.2015 - 10.2016
- Official Barista at trade fairs and for partner events.
- Managed counter service, custom orders, and customer engagement.
- Planned and executed daily tasks efficiently.
Maitre di sala
Terrace Basilica Palladio (Unesco Property) Angolo Palladio srl
Vicenza
04.2012 - 01.2015
- Delivered exceptional service, trained staff, and organized wine tastings.
- Resolved issues and supported team-building and continuous improvement.
Restaurant Manager
Rossopomodoro
Italy
12.2009 - 11.2011
- Managed budgets, staff, and daily operations (~25 employees).
- Ensured food quality, safety compliance, and smooth service.
- Supervised cash, reconciliations, warehouse, and events.
Istruzione
PASSPORT
expired nov 2032
ITALY11-2022
C1/D VISA ; B1/B2 VISA
expired dic 2032
12-2022
STCW -
IMAT
ITALY (NA)03-2023
SEAMAN'S RECORD BOOK Republic of Malta
expired apr 2035
04-2025
MEDICAL CERTIFICATE FOR SEAFARER -
MINISTRY OF HEALTH
ITALY (NA)02-2025
DIPLOMA - Electrical Engineering
i.p.s.i.a. GL Bernini
Napoli06.2003
Competenze
- F&B Management
- HACCP & USPH Compliance
- Confident with Otalio, Fidelio, SilverWhere, Adonis, Superstar MS Excel
- Expertise in wine selection and pairing, bartending, and specialty coffee
- Languages: Italian (Native), English (C1), Spanish (B1)
Custom
- Interests: Reading, cinema, sports, the sea, and personal development.
Cronologia
Maitre d'hotel
Msc - Explora Journeys
03.2025 - 11.2025
Restaurant Manager
Disney Cruise Line
02.2023 - 02.2025
Bar Manager
Caffettino.ch
04.2018 - 09.2020
Restaurant Manager
Urubamba (Nikkei srl)
12.2017 - 01.2022
Chef De Rang - Michelin Star
5 HertFord Street Private Member Club
04.2017 - 03.2018
Bar Manager
Arro Coffee the themple of coffee
11.2016 - 03.2017
Brand ambassador
Hausbrandt Trieste S.P.A.
04.2015 - 10.2016
Maitre di sala
Terrace Basilica Palladio (Unesco Property) Angolo Palladio srl
04.2012 - 01.2015
Restaurant Manager
Rossopomodoro
12.2009 - 11.2011
PASSPORT
expired nov 2032
C1/D VISA ; B1/B2 VISA
expired dic 2032
STCW -
IMAT
SEAMAN'S RECORD BOOK Republic of Malta
expired apr 2035
MEDICAL CERTIFICATE FOR SEAFARER -
MINISTRY OF HEALTH
DIPLOMA - Electrical Engineering
i.p.s.i.a. GL Bernini