Genny Tejeda
San Giovanni Valdarno,AR
Summary
Dynamic Sales Success Specialist at ABB E-mobility SpA with a proven track record in enhancing customer satisfaction and driving sales through expert problem-solving and analytical thinking. Successfully implemented service support processes, ensuring data integrity for effective decision-making. Adept in business process management and fostering cross-functional collaboration to achieve goals.
Overview
12
12
years of professional experience
Work History
Sales Success Specialist
ABB E-mobility SpA
12.2023 - Current
- Improved customer satisfaction providing answer to their request on time and with the most suitable technical proposal of EVCI solutions.
- Collaborated with cross-functional teams to achieve sales goals.
- Followed company policies and procedures to deliver quality work.
Service Case Manager
ABB E-mobility SpA
06.2022 - 12.2023
- Implementation service support (3 level structure) for Terra AC for the Italian market and take care about of E2E process for improvement.
- Propose clients available SLA portfolio, empowering them to make informed decisions about care of their EVCI farm.
- Conducted thorough assessments of clients issues and necessary interventions.
- Monitored service cases closely to a final resolution.
- Maintained accurate documentation on all Italy service cases, ensuring data integrity and quality for pareto analysis.
Service Failure Management Specialist
Claro Dominicana (America Móvil Company Group)
01.2013 - 01.2020
- Reduced operational costs by identifying areas for improvement related to the service failures.
- Business process management of E2E service process.
- Responsible for overseeing and directing advanced troubleshooting department, that is in charge to
analyze failure patterns, to determine the root causes of problems that affect telecommunication mass
services: voice, data and video. - Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Education
MBA - Business Administration And Management
Escuela De Organización Industrial (EOI)
Madrid, Spain10-2013
Master of Science - Electrical, Electronics And Communications Engineering
Universidad Alcalá De Henares (UAH)
Alcala De Henares, Madrid, Spain10-2012
Electronic And Telecommunications Engineer - Electronic And Telecommunications
Instituto Tecnológico De Santo Domingo (INTEC)
Santo Domingo, Dominican Republic05-2003
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Business Process Management (BPM)
- Project management
- Leadership, people management
- Technical communication
- Goal oriented
Outdoor activities: trekking, camping, play tennis
I enjoy be in contact with the nature, do outdoor activities
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Sales Success Specialist
ABB E-mobility SpA
12.2023 - Current
Service Case Manager
ABB E-mobility SpA
06.2022 - 12.2023
Service Failure Management Specialist
Claro Dominicana (America Móvil Company Group)
01.2013 - 01.2020
MBA - Business Administration And Management
Escuela De Organización Industrial (EOI)
Master of Science - Electrical, Electronics And Communications Engineering
Universidad Alcalá De Henares (UAH)
Electronic And Telecommunications Engineer - Electronic And Telecommunications
Instituto Tecnológico De Santo Domingo (INTEC)
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