Genny Tejeda
San Giovanni Valdarno,AR
Summary
Dynamic Sales Success Specialist at ABB E-mobility SpA with a proven track record in enhancing customer satisfaction and driving sales through expert problem-solving and analytical thinking. Successfully implemented service support processes, ensuring data integrity for effective decision-making. Adept in business process management and fostering cross-functional collaboration to achieve goals.
Overview
12
12
years of professional experience
Work History
Sales Success Specialist
ABB E-mobility SpA
San Giovanni Valdarno, Italy
12.2023 - Current
- Improved customer satisfaction providing answer to their request on time and with the most suitable technical proposal of EVCI solutions.
- Collaborated with cross-functional teams to achieve sales goals.
- Followed company policies and procedures to deliver quality work.
Service Case Manager
ABB E-mobility SpA
San Giovanni Valdarno, Italy
06.2022 - 12.2023
- Implementation service support (3 level structure) for Terra AC for the Italian market and take care about of E2E process for improvement.
- Propose clients available SLA portfolio, empowering them to make informed decisions about care of their EVCI farm.
- Conducted thorough assessments of clients issues and necessary interventions.
- Monitored service cases closely to a final resolution.
- Maintained accurate documentation on all Italy service cases, ensuring data integrity and quality for pareto analysis.
Service Failure Management Specialist
Claro Dominicana (America Móvil Company Group)
Santo Domingo, Dominican Republic
01.2013 - 01.2020
- Reduced operational costs by identifying areas for improvement related to the service failures.
- Business process management of E2E service process.
- Responsible for overseeing and directing advanced troubleshooting department, that is in charge to
analyze failure patterns, to determine the root causes of problems that affect telecommunication mass
services: voice, data and video. - Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Education
MBA - Business Administration And Management
Escuela De Organización Industrial (EOI)
Madrid, Spain10-2013
Master of Science - Electrical, Electronics And Communications Engineering
Universidad Alcalá De Henares (UAH)
Alcala De Henares, Madrid, Spain10-2012
Electronic And Telecommunications Engineer - Electronic And Telecommunications
Instituto Tecnológico De Santo Domingo (INTEC)
Santo Domingo, Dominican Republic05-2003
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Business Process Management (BPM)
- Project management
- Leadership, people management
- Technical communication
- Goal oriented
Outdoor activities: trekking, camping, play tennis
I enjoy be in contact with the nature, do outdoor activities
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Timeline
Sales Success Specialist
ABB E-mobility SpA
12.2023 - Current
Service Case Manager
ABB E-mobility SpA
06.2022 - 12.2023
Service Failure Management Specialist
Claro Dominicana (America Móvil Company Group)
01.2013 - 01.2020
MBA - Business Administration And Management
Escuela De Organización Industrial (EOI)
Master of Science - Electrical, Electronics And Communications Engineering
Universidad Alcalá De Henares (UAH)
Electronic And Telecommunications Engineer - Electronic And Telecommunications
Instituto Tecnológico De Santo Domingo (INTEC)