Summary
Overview
Work History
Education
Skills
Competencies
Personal Information
Timeline
Generic
Genovese Pasquale

Genovese Pasquale

Savignano sul Panaro

Summary

Creative. Flexible. Talented. Expert on team managing, acting on problem solving also in stressful situation focused on result. Extensive experience on Service delivery with proven track record in implementing new technologies and proposing new solution. Draw guidelines to coach the team to reach the goal. Encouraging team playing to delivery project respecting defined Step point who presents ideas effectively and is able to assist others in the latest procedures. Quickly surpassed expectations in Processes Optimization supporting Business needs, teams/functions as well as in end-to-end project management. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

On-Site Operation Manager

Mediatica S.p.A.
01.2018 - Current
  • Responsible for End User Support Operation for Italian sites: Bologna and Rome
  • Coordinate Local and Remote team for onsite Operation
  • Manage third parties support request (Vodafone-Dell-HP)
  • Assure Service Level is in line with defined level
  • Interact with international Service Managers to align the service to global needs
  • Service desk Operation coordination and performance analysis
  • Identify root cause for service continual improvement
  • Assure agreed Key Performance Indicators are respected
  • Project resources allocation based on business priorities.

End User Support Team Leader

Stefanini Italia
01.2014 - 03.2018
  • Responsible for End User Support group located in Bologna
  • On-Call service implementation
  • Factory support team Creation
  • Creation-administration of documentation for factory support
  • Holds accountability for team training and continuous improvement
  • Define standard procedure and best practices implementation for office and factory support
  • Defined support model with the client to implement a new service
  • Hold accountability for factory pc CSV qualification following GxP rules
  • Manage daily maintenance activities.

Technical Support Engineer

ASYSTEL S.p.A.
01.2009 - 12.2013
  • Installing and configuring software, hardware and networks
  • Monitoring system performance and troubleshooting issues
  • Ensuring security and efficiency of IT infrastructure
  • ALSTOM Project

Project Leader

ASYSTEL S.p.A.
01.2009 - 09.2009
  • Team leader for PC rollout project in Sacib- Coca cola.

Project Leader

ASYSTEL S.p.A.
01.2009 - 08.2009
  • Team coordination for IT Infrastructure renewal for Morris Profumi

Desktop Support Engineer

ASYSTEL S.p.A.
01.2008 - 06.2009
  • Manage user tickets regarding hardware, software and networking
  • Installing applications and computer peripherals
  • Troubleshooting to diagnose problems
  • Volvo Auto Italia Project

Desktop Support Engineer

ASYSTEL S.p.A.
01.2006 - 01.2008
  • End user Incident resolution for Client and network infrastructure
  • Installing applications and computer peripherals
  • Troubleshooting to diagnose problems.

Technical Support Engineer

ASYSTEL S.p.A.
01.2003 - 01.2006
  • Installing and configuring software, hardware and networks
  • Monitoring system performance and troubleshooting issues
  • Ensuring security and efficiency of IT infrastructure.

Desktop Support Engineer

ASYSTEL S.P.A.
01.1998 - 01.2002
  • Manage user tickets regarding hardware, software and networking
  • Installing applications and computer peripherals
  • Troubleshooting to diagnose problems.

Education

Regione Campania Istituto Formazione Professionale Torricelli
NAPOLI, Italia

EXIN your ICT competence partner
BOLOGNA, Italia
01.2017

Cisco Academy
NAPOLI, Italia
01.2006

CFP Regione Lombardia
MILANO, Italia
01.2004

Centro Formazione Professionale Comune di Milano
01.2003

ITC Nola (NA)
01.1994

Skills

  • Service Now
  • HP Service Desk
  • Windows Server
  • Microsoft SQL
  • Wmvare
  • HTML , XML
  • Active Directory
  • Microsoft Office (Microsoft PowerPoint, Word, Excel)
  • Networking and TCP/IP
  • CSV and GxP quality guidelines and regulations
  • Factory Software for quality control (AMCS)
  • Knowledge software Manufacturing Execution System
  • Windows Client
  • Problem-Solving

Competencies

italiano, english, B2, B2, B2, B1, B1

Personal Information

Title: On-Site Operation Manager

Timeline

On-Site Operation Manager

Mediatica S.p.A.
01.2018 - Current

End User Support Team Leader

Stefanini Italia
01.2014 - 03.2018

Technical Support Engineer

ASYSTEL S.p.A.
01.2009 - 12.2013

Project Leader

ASYSTEL S.p.A.
01.2009 - 09.2009

Project Leader

ASYSTEL S.p.A.
01.2009 - 08.2009

Desktop Support Engineer

ASYSTEL S.p.A.
01.2008 - 06.2009

Desktop Support Engineer

ASYSTEL S.p.A.
01.2006 - 01.2008

Technical Support Engineer

ASYSTEL S.p.A.
01.2003 - 01.2006

Desktop Support Engineer

ASYSTEL S.P.A.
01.1998 - 01.2002

Regione Campania Istituto Formazione Professionale Torricelli

EXIN your ICT competence partner

Cisco Academy

CFP Regione Lombardia

Centro Formazione Professionale Comune di Milano

ITC Nola (NA)
Genovese Pasquale