Georgia Marotta
Palermo
Summary
Highly motivated and results-driven graduate in Economics and Business Administration specializing in Management and Corporate Communication.
Thrived in a fast-paced environment, successfully balancing academic pursuits, work commitments, and international experiences.
Expert in managing relationships with high-profile clients and translating marketing and social media needs into results-driven strategies. Seeking personal and professional improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SOCIAL MEDIA OPERATOR
Skywork AI
09.2021 - Current
- Management and support of more than 900 top customers by using CRM tools
- Collaborated with cross-function teams to achieve goals
- Tracked competitor activity on social platforms to inform ongoing strategy adjustments as needed
- Addressed customer inquiries in a timely manner and trend analysis
- Generated sales leads through targeted social media initiatives designed to drive traffic towards the application
- Established a strong community by fostering a sense of trust, credibility and connection
- Implemented crisis management protocols during negative events, mitigating potential damage
- Met multiple deadlines using strong task prioritization skills
- Conducted primary and secondary research to better understand customer needs and behaviors
- Generated reports to support development and implementation of marketing plans
- Multimedia content operation and other aspects
SUPPORT EXPORT MANAGER
NEW ORGANIC AGE
09.2023 - 05.2024
- Enhanced customer satisfaction by providing support and resolving issues promptly by using mail and phone calls
- Expanded export market presence by identifying and securing new business opportunities
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards
- Maintained open communication with customers and overseas partners to update all parties on order changes
- Trade exhibitions (TUTTOFOOD, Cibus, Anuga)
TRAINEESHIP
TEXILE AGENT G. AFFATIGATO
01.2019 - 03.2019
- Sorted and organized files, spreadsheets, and reports
- Development and management of foreign affairs
- Seeking for strategies to penetrate new markets
Education
Master's Degree in Management and Business Communication (L-77) - Management And Business Communication
University of Modena And Reggio Emilia
Reggio Emilia04.2023
Bachelor of Science - Economics And Management
University of Palermo
Palermo, Italy10.2020
High School Diploma -
Educandato Statale Maria Adelaide
Palermo, Italy07.2016
Skills
- Good knowledge of Office package (Word, Excel, Power Point, Outlook)
- Customer Relationship Management
- Teamwork and Collaboration
- Customer Assistance
- Problem-Solving
- Adaptability and Flexibility
- Analytical Thinking
- Data Collection
Certification
French language certification Delf B1 - Institut français Italia, Palermo
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
SUPPORT EXPORT MANAGER
NEW ORGANIC AGE
09.2023 - 05.2024
SOCIAL MEDIA OPERATOR
Skywork AI
09.2021 - Current
TRAINEESHIP
TEXILE AGENT G. AFFATIGATO
01.2019 - 03.2019
Master's Degree in Management and Business Communication (L-77) - Management And Business Communication
University of Modena And Reggio Emilia
Bachelor of Science - Economics And Management
University of Palermo
High School Diploma -
Educandato Statale Maria Adelaide
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