GERARDO PASTORE
Milan
Panoramica
19
19
years of professional experience
Esperienza lavorativa
IT Retail Project Coordinator
Pomellato SpA
Milano
04.2021 - Current
- As an IT Retail Project Coordinator, I am responsible for managing IT projects with a strong focus on Retail, CRM and After Sales area.
- My key area of expertise is the complete project lifecycle of Salesforce Sales Cloud with a end-to-end management: gathering business requirements, coordinating external consultants for quotations and implementations, managing final tests and trainings, and overseeing rollouts.
- I also play a crucial role in maintaining and managing enhancements on Cegid Y2 Retail POS system for all Pomellato and DoDo boutiques.
- I directly develop and manage data integration interfaces on Oracle ODI between Salesforce and other critical business platforms, including our eCommerce (Magento), Business Intelligence (Power BI), ERP (Stealth 3000) and Marketing Cloud platforms.
IT Application Specialist
Moleskine Srl
Milano
09.2018 - 04.2021
- Management and development or FO/BO retail corporate applications for EMEA, US and APAC regions.
- Second-level support for boutiques, management of outsourcing resources for enhancements, new developments and maintenance on POS (Cegid Y2), data integration from/to ERP (SAP), BI (Qlik) and CRM (Salesforce).
- Onsite training and support for new boutique openings.
IT Retail and CRM Specialist
Furla SpA
Milano
02.2017 - 09.2018
- Analysis and management of new requirements and improvements on POS (Cegid Y2) and CRM (MS Dynamics).
- Second level support for EMEA, APAC and US for DOS and SIS boutiques.
- Support and training to HD1 and local MIS teams.
- Onsite support and training for new store openings.
- Business Analyst for CRM Clienteling Application and MS Dynamics modules.
IT Retail Consultant
Accenture Technology Solutions
Rozzano
10.2010 - 01.2017
- Kering POS Implementation/AM
- 1. Store and CRM Transformation project - Functional Lead: Store implementation of customized solution based on Oracle XStore POS, as part of a WW company transformation program encompassing Store Front Office operations and customer journey at POS through integration with CRM, Payment providers, SAP and other back office systems.
- Global template implemented for 7 brands across all owned and operated stores of WW market - 45 countries - covering legal / fiscal requirements across worldwide roll-out (including tax free integration with Global Blue and Planet). Integration with CRM (Siebel and Salesforce) and ERP (JDA, SAP).
- 2. POS Implementation - Roll-Out Support: Roll-out support for Oracel/Micros XStore POS solution at WW level (50 countries). On-site support during the EMEAI and APAC roll out.
- 3. POS Application Maintenance - Functional Expert: Management of the new opening on emerging countries such as Thailand, South Africa, Vietnam, Middle East supporting the client MIS in the analysis, functional design of the solution, testing and UAT support. Coordination and support to WW Help Desk Support Teams.
- Benetton FO/BO Implementation
- 1. Oracle POS Implementation - Analyst Programmer. Development and support for Oracle POS Solutions for Front Office and Oracle ReSA/RMS/SIM and Oracle Forms/Reports for Back Office. Application Maintenance for EMEA/APAC. HD1 Support for EMEA.
Plant Operations and EHS (Environment, Health & Safety) Manager
Ecolead Srl
Benevento
04.2007 - 08.2010
- Plant operations and environmental compliance management.
- Plant performance monitoring and optimization.
- Environmental monitoring to ensure compliance with emissions regulations.
- Management of IT infrastructure and administration, including system maintenance, network security, and user support.
- Appointed as RSPP (Head of Prevention and Protection Service), taking responsibility for workplace health and safety protocols and risk assessment.
- At the support of Plant Manager, Leading and managing the execution of key industrial projects.
- Supervised the construction of a new materials storage area, ensuring project completion on time and within budget.
- Oversaw the installation of a new industrial department and a state-of-the-art scrubber system to significantly reduce atmospheric emissions.
Istruzione
Bachelor degree - Computer Engineering
Università degli Studi del Sannio
BeneventoHigh School Diploma - Specialization un Surveing
ITG Galileo Galilei
BeneventoCompetenze
- Project management
- Performance monitoring
- Budget coordination
- Team leadership
- Training and development
- Technical support
- Team coordination
- Resource management
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Oracle Siebel
- MS Dynamics
- Micros/Oracle Xstore
- Micros Stores2
- RetailPRO
- Oracle POS 13
- Cegid CBR/Y2
- C
- C
- Java
- Assembly
- SQL
- PL/SQL
- T-SQL
- HTML
- PHP
- Javascript
- XML
- Asana
- Trello
- Jira
Personal Information
Hobbies: Football Player, DJ, Electronic Music Producer
Language skills
Italiano
Native language
Inglese
Intermedio avanzato (B2)
Francese
Intermedio avanzato (B2)
Cronologia
IT Retail Project Coordinator
Pomellato SpA
04.2021 - Current
IT Application Specialist
Moleskine Srl
09.2018 - 04.2021
IT Retail and CRM Specialist
Furla SpA
02.2017 - 09.2018
IT Retail Consultant
Accenture Technology Solutions
10.2010 - 01.2017
Plant Operations and EHS (Environment, Health & Safety) Manager
Ecolead Srl
04.2007 - 08.2010
Bachelor degree - Computer Engineering
Università degli Studi del Sannio
High School Diploma - Specialization un Surveing
ITG Galileo Galilei