Gerasimos Chantzis
Athens
Profilo professionale
Dedicated professional with extensive expertise in luxurious F&B departments, committed to delivering exceptional customer service. Demonstrates proficiency in hygiene and cleanliness protocols, ensuring a safe and welcoming environment.
Panoramica
4
4
anni di esperienza
Esperienza lavorativa
Waiter
Venice Simplon-Orient-Express (LVMH)
Venice, Venice
02.2025 - Current
- Delivered exceptional, white-glove service to high-net-worth international clientele aboard a historic luxury train in a 6 table operation.
- Managed and maintained luxury compartments, ensuring pristine standards aligned with LVMH 5-star expectations.
- Coordinated with kitchen, housekeeping, and logistics teams in a confined, fast-paced environment.
- Ensured safety and comfort of passengers during transit across multiple European countries.
Assistant Waiter
Hotel Grande Bretagne & Hotel King George
Athens
05.2023 - 10.2024
- Assisted in daily restaurant operations that contributed to Hotel King George earning its first Michelin star in 100 years, enhancing guest experience through exceptional service support and attention to detail
- Contributed to high guest satisfaction scores through pampering and complete knowledge of the menu, resulting in the second highest service score within Marriott's Luxury Collection hotels
- Aided in elite event catering at Hotel Grande Bretagne by delivering exceptional service for V.I.P attendees and addressing individual requirements systematically.
Waiter
The Romanos, Costa Navarino
Messenia
04.2022 - 11.2022
- Mastered complete menu knowledge to provide personalized service, offering professional guidance on options for guests with allergies
- Surpassed competitive benchmarks by winning top honors with an 85% score in a highly competitive survey
- Utilized knowledge of the P.O.S and MICROS systems for seamless transaction processing.
- Managed inventory and coordinated back of house operations using organizational skills, resulting in improved efficiency.
Assistant Waiter
IKOS Oceania
Chalkidiki
06.2021 - 11.2021
- Ensured high service quality in a fast-paced environment handling almost 300 daily guests with organizational skills and precision
- Chosen Assistant Waiter for the exclusive Dinner On The Beach, facilitating seamless service for V.I.P Guests.
Istruzione
Hospitality Management -
LE MONDE
Competenze
- In-depth food and wine knowledge
- Customer service excellence
- Hygiene and cleanliness protocols
- Knowledge of dietary restrictions
Hobbies and Interests
- Guitar Playing
- Learning Languages
- Studying Philosophy
Languages
Greek
Mother tongue
English
Expert
C2
Chinese (Mandarin)
Basic
A2
German
Beginner
A1
References
- Upon Request
Cronologia
Waiter
Venice Simplon-Orient-Express (LVMH)
02.2025 - Current
Assistant Waiter
Hotel Grande Bretagne & Hotel King George
05.2023 - 10.2024
Waiter
The Romanos, Costa Navarino
04.2022 - 11.2022
Assistant Waiter
IKOS Oceania
06.2021 - 11.2021
Hospitality Management -
LE MONDE
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