Hi, I’m
Ghila Galardi
Regional Destination Manager
Florence
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
years of professional experience
1
Certification
Work History
INSPIRATO
Regional Manager
06.2018 - Current
Job overview
- Supervised staff to offer members the best experiences and services
- Established and maintained operational standards for more than 10 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built and deepened partnerships with vendors to strengthen collaborative efforts
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
INSPIRATO
Destination Planner and Concierge
06.2012 - 05.2018
Job overview
- Created and designed tailor-made wedding/vacation plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding/vacation details, venue options and other logistics to understand vision and budget.
- Directed pace of wedding/hospitality and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Assisted with vendor contracts, negotiating rates and terms with wedding/esperience suppliers.
Education
I.T.C Alessandro VoltaFlorence, Italy
High School Diploma
06.2010
Skills
- Results Delivery
- Constructive Feedback
- Staff Management
- International Relations
- Interior Renovations
- Staff Supervision
- Operational Efficiency and Safety
- Operational Management
- Scheduling and Coordinating
- Strategic Planning
- Plan Projects
Certification
- Certified Wedding Planner, Bianco Bouquet - 2016
Languages
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Regional Manager
INSPIRATO
06.2018 - Current
Destination Planner and Concierge
INSPIRATO
06.2012 - 05.2018
I.T.C Alessandro Volta
High School Diploma
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