Giacomo Mazzega
Sydney
Summary
Recent Economics and Management graduate with extensive experience in luxury hotels and high-end catering in Venice. Seeking roles in front office, guest relations, banqueting & events coordination, or hospitality administration. Recognised for strong organizational, communication, customer service skills, and experienced in delivering guest experiences in multicultural. Relocating to Sydney in September 2025.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Pachuka Beach Club
04.2025 - Current
- Managed team schedules and daily task assignments
- Handled cash closures and end-of-day reporting
- Oversaw service flow and supported staff during peak times
- Ensured customer satisfaction and resolved issues promptly
Hospitality Crew Member
Hotel Excelsior, 5 Star Luxury
05.2025 - 08.2025
- Set up venues to high standards
- Delivered front-of-house service
- Handled client requests and last-minute changes
- Resolved guest issues to ensure smooth events
Hospitality Crew Member
Acquolinacatering
04.2022 - 04.2025
- Managed deliveries and venue setup
- Supervised 6–7 staff during events
- Ensured smooth execution and client satisfaction
- Handled last-minute changes and post-event pack down
Restaurant Supervisor
Pachuka Beach Club
06.2024 - 10.2024
- Managed team schedules and daily task assignments
- Handled cash closures and end-of-day reporting
- Oversaw service flow and supported staff during peak times
- Ensured customer satisfaction and resolved issues promptly
Food and Beverage Attendant
Hotel Nani Mocenigo Palace, 5 Star
05.2023 - 09.2023
- Trained new staff members on company policies and procedures.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Course For IELTS (flexible Shedule) - English
ELC (English Language Company)
Sydney12-2025
Bachelor’s Degree in Economics And Management - Economics
University of Trento
Trento, Italy07-2025
High School Diploma -
Benedetti Tommaseo
Venice, Italy06-2021
Skills
- Customer service & food service experience in both fast-paced and high-end environments
- Reliable, punctual and adaptable team player
- Positive attitude and ability to remain calm under pressure
- Fast learner, always eager to improve and learn more
- Strong organizational skills and ability to plan ahead
- Experience in luxury catering, event setup, table service and formal dining
- Flexible and willing to take on different roles when needed
- Advanced computer literacy (Windows, Microsoft Office, POS systems)
Soft skill
- Strong interpersonal and communication skills
- Positive and professional demeanor with guests and colleagues
- Adaptability in multicultural and fast-paced environments
- Proactive problem-solving and conflict resolution
- Team leadership and collaborative mindset
- High attention to detail and service excellence
- Ability to work under pressure while maintaining composure
- Commitment to continuous growth within luxury hospitality
Additional Information
- Relocating to Sydney in mid-September on a 12-month Working Holiday Visa.
- Intend to pursue a Master’s degree in Hospitality Management after gaining international experience.
- Enrolled in part-time IELTS course to improve English skills (does not affect availability).
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Certification
- Responsible Service of Alcohol (RSA) – NSW (in progress, expected completion August 2025)
- English proficiency – B1 certified; B2 level practiced through academic activities (writing, reading, and presentations)
- IELTS Academic (exam scheduled for December 2025)
Timeline
Hospitality Crew Member
Hotel Excelsior, 5 Star Luxury
05.2025 - 08.2025
Restaurant Supervisor
Pachuka Beach Club
04.2025 - Current
Restaurant Supervisor
Pachuka Beach Club
06.2024 - 10.2024
Food and Beverage Attendant
Hotel Nani Mocenigo Palace, 5 Star
05.2023 - 09.2023
Hospitality Crew Member
Acquolinacatering
04.2022 - 04.2025
Course For IELTS (flexible Shedule) - English
ELC (English Language Company)
Bachelor’s Degree in Economics And Management - Economics
University of Trento
High School Diploma -
Benedetti Tommaseo
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