GIADA DI VICO

Esperienza lavorativa

Server

The Ritz-Carlton Yacht Collection

05.2025 - 11.2025

Being part of the opening team of the third The Ritz-Carlton Yacht Collection
Working actively and professionally in a Michelin-influenced fine dining restaurant led by Chef Fabio Trabocchi.
Delivering refined, personalized service in line with Ritz-Carlton's five-star standards with elegance and an elevated quality of professionalism.
Collaborating with multicultural team to create a seamless and memorable guest experience for life.
Strictly following onboard safety and hygiene regulations, maintaining the highest standards of compliance and professionalism at all times.

Server

Musa - Luxury Boutique 5 stars Hotel

Sala comacina, Como

03.2024 - 04.2025

Worked in a 5-star boutique hotel offering refined dining and bar experiences on Lake Como.
Supporting both the restaurant - featuring tasting menus and a' la carte service - and the bar, providing professional and elegant service.
Responsible for coffee preparation, wine service and serving molecular cocktails, ensuring presentation and quality aligned with luxury standards.
Collaborating with the F&B team to deliver a personalized and memorable experience for each guest.
Maintaining high standards of safety, hygiene and professionalism at all times.

Server

Virgin Voyages Cruise Line L.T.D.

01.2022 - 01.2024

Responsible for all food and service within the work station.
Helped guests at a courteous and professional manner, according to the highest standards set by the cruise line.
Must learn and comply the USPH standards.
Work as team and ensure the highest level of customer service.
Assist in achieving the highest level of guest satisfaction.
Ensure that guests are informed, inquiring about the performance level and satisfaction of the service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed positive relationships with guests by gaining their trust and respect.
Received recognition by the leadership, for the service provided and receiving positive feedback from the guests.

Cabin Crew

Ryanair | Malpensa Airport

02.2017 - 06.2021

Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Informed passengers on safety and emergency procedures and answered questions related to flight.
Responded to and diffused incidents involving unruly or disruptive passengers.
Worked with air marshals, airport security and medical personnel to remove unruly passengers.
Served beverages and food items and provided key information about offerings to passengers during flights.
Assisted passengers during flights to enhance comfort and promote enjoyable travel.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Server

Aperitivo Restaurant

Leichhardt, NSW

01.2016 - 02.2017

Providing excellent service to ensure satisfaction.
Taking customer orders and delivering food and beverages.
Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Modelled and promoted high standards of integrity by always following restaurant policies.
Maintained full knowledge of menu, daily specials and available items.
Assisted customers with selecting food and beverages by providing knowledgeable recommendations.

Server Supervisor

Sugarcane Restaurant

Surry Hills, NSW

06.2014 - 03.2016

Provided exceptional service to high volume of daily customers.
Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Completed opening and closing checklists to ensure smooth restaurant operations.
Maintained accurate records of sales transactions and inventory levels.
Consistently maintained high levels of cleanliness, organization, storage and arrangement of food and beverage products to ensure quality.
Greeted customers, answered questions and recommended specials to increase profits.

Waitress/Host

Doyles Restaurant PTY Limited

Watson Bay, NSW

10.2011 - 03.2013

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Assisted with setting up the dining area before each shift began.
Provided excellent customer service by addressing any complaints or concerns promptly.
Assisted in seating guests at tables or booths.
Developed positive relationships with regular customers through friendly conversation.
Informed customers about specials, upselling additional food and drink items.
Bussed tables as needed during peak hours.
Followed all safety and sanitation regulations.

Profilo professionale

Panoramica

Esperienza lavorativa

Server

Server

Server

Cabin Crew

Server

Server Supervisor

Waitress/Host

Istruzione

Certificate III in Travel and Tourism and Diploma of Travel and Tourism

Diploma of Business Administration - Foreign Languages

Competenze

Languages

References

VISAS AND CERTIFICATES

Cronologia

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