Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giada Lelii

Controguerra

Summary

Motivated waitress/Barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience

Work History

Waitress

Mbè Abruzzeria
06.2022 - 08.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress/Barista

La Piazzetta
06.2021 - 08.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

High School Diploma -

Liceo Scientifico B. Rosetti
San Benedetto Del Tronto, Italy
06.2020

Skills

  • Dining Customer Service
  • Sales Expertise
  • Food and Beverage Pairings
  • Seating Assignment Preparation
  • High-Volume Dining
  • Food Preparation and Safety
  • Menu Memorization
  • Supply Restocking
  • Beverage Preparation

Languages

Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Waitress

Mbè Abruzzeria
06.2022 - 08.2022

Waitress/Barista

La Piazzetta
06.2021 - 08.2021

High School Diploma -

Liceo Scientifico B. Rosetti

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Giada Lelii