Giada Venturelli
Houston,TX
Summary
Dedicated Sales & Marketing professional Consultant at IAM Consulting.
Reliable, top-notch sales assistant with outstanding customer service skills and relationship-building strengths. Dedicated to assisting customers and providing comprehensive service. In-depth understanding of sales strategy, customer response and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Administrative and Sales Assistant
PIZZA GROUP USA LLC
2021.07 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing travel itinerary.
- Handled the Administration Department, by keeping track of monthly budget, bank statements, company expenses, customer payments, and communication with CPA.
- Handled the Marketing Department, by developing the Social Media Pages of the company, promotional/marketing and merchandise material, organization or International Trade Shows and live cooking Events.
- Handled the Invoicing & Shipping Department of the company, keeping track of customer payments and logistic arrangements throughout the US.
- Creation and Organization of the After-Sales Department, by keeping track of all the repair services, inventory and stock material, service costs and logistic arrangements.
Salesperson
AMC Italia
2020.05 - 2021.09
- Managed over 30 customer calls per day, finding new potential targets
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Worked to build relationships with customers and built potential for additional sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Sales and Marketing Assistant
SAI Hydraulic Motors SpA
2008.08 - 2020.06
- Managed over 200 customers (Asia, Middle-East, North Europe, North Africa, Oceania)
- Assisted call-in customers with questions and orders.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Supported sales team with assistance such as coordinating paperwork, responding to customer inquiries, after-sales support, shipping paperwork, research of new potential customers.
- Identification of new sales opportunities and leveraged knowledge of company goals and strategies to offer insight into viability of potential connections.
- Organization of Trade Fairs around the world
- Creation of company website, Newsletter, Marketing Material
- 1 year trip to Indian branch in Bangalore, leading project for development of their Sales Department through analysis and comparison with European Standards.
Shop Assistant
Marchesi Pelletterie Srl
2007.06 - 2007.12
- Completed daily tasks accurately and on-time to support shop needs.
- Helped customers find merchandise and assisted with sizing and accessories.
- Managed materials inside shop and at job locations.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
Education
High School Diploma -
ITAS Selmi - Foreign Languages High School
Modena06.2008
Skills
- Relationship building and Network development
- Office Organization
- Sales presentations and Product promotions
- Order Entering and After-Sales Service
- Customer care
- Problem solving strength
- Verbal and Written Communication
- Detail-Oriented
- Marketing and Events organization
- Social Media Best Practices
- Customer Inquiries and Responses
- Direct Mail Campaigns
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Elementary (A2)
German
Beginner (A1)
Timeline
Administrative and Sales Assistant
PIZZA GROUP USA LLC
2021.07 - Current
Salesperson
AMC Italia
2020.05 - 2021.09
Sales and Marketing Assistant
SAI Hydraulic Motors SpA
2008.08 - 2020.06
Shop Assistant
Marchesi Pelletterie Srl
2007.06 - 2007.12
High School Diploma -
ITAS Selmi - Foreign Languages High School
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