Giada Elena Balzano
Forlì,FC
Summary
Dynamic and dedicated waitress with proven success at Old Wild West, excelling in customer service and stress management. Recognized for strong multitasking abilities and fostering teamwork, ensuring exceptional dining experiences. Skilled in payment processing and relationship management, consistently enhancing guest satisfaction through attentive service and effective communication.
Overview
1
1
year of professional experience
Work History
Waitress
Old Wild West
08.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Master’s Degree - Planning And Managing of Educational Intervention
University of Bologna (Alma Mater Studiorum)
Rimini 09-2026
Bachelor’s Degree - Sociology
University of Bologna (Alma Mater Studiorum)
Forlì, Italy10-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Payment processing
- Order taking
- Food running
- Time management
- Relationship management
Hobby
One of my biggest hobby (and dream) is traveling: I'd like to visit, in my life and especially until I'm young, how many possible countries and cultures because it really opens your mind and makes you a better human being.
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waitress
Old Wild West
08.2024 - Current
Master’s Degree - Planning And Managing of Educational Intervention
University of Bologna (Alma Mater Studiorum)
Bachelor’s Degree - Sociology
University of Bologna (Alma Mater Studiorum)
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