Gianluca Belli
Roma
Summary
Student in my last year of high school, I have short internship experiences during which I demonstrated commitment, motivation and passion for such an engaging sector as that of a waiter.
Ability to listen, ability to learn quickly and determination, teamwork shown both in school objectives and in professional experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
C'era Una Volta Il West
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Waiter
Il Cavallino
03.2023 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Diploma - Lingue
Liceo Statale Lucio Anneo Seneca
Roma2024
Skills
- Order Taking
- Cleanliness
- Customer Service
- Menu Recommendations
- Order Accuracy
- Tableside Service
- Team Collaboration
- Wine service
- Bar terminology
- Cash Handling
Languages
Inglese
Intermedio superiore
B2
Francese
Intermedio
B1
Cinese (mandarino)
Elementare
A2
Italiano
Bilingual or Proficient (C2)
Certification
- Cambridge Assestement English B2
Additional Information
- I took a study trip to New York and Washington with an agency called InterStudioViaggi from 6 july 2023 to 20 july 2023.
Here I was able to attend and meet foreign students at the College of Mount Saint Vincent, I visited monuments and historical places, I followed a 30 hour course in English with a B2 level certificate at the end of the course.
Timeline
Restaurant Waiter
C'era Una Volta Il West
11.2023 - Current
Restaurant Waiter
Il Cavallino
03.2023 - 09.2023
Diploma - Lingue
Liceo Statale Lucio Anneo Seneca
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