GIANLUCA RUSSO
Sant'Agnello
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel and Logistic Coordinator
RCE Sarl
Gragnano, Italy
03.2019 - Current
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted Crew members in obtaining necessary visas and other documentation required for international trips.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Set up domestic and international flights for staff and contractors.
- Maintained thorough and accurate records of transactions.
- Reviewed, input and paid invoices for travel-related services.
- Continuously strengthened relationships with international partners through effective communication.
- Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for crew members.
Night Auditor
Capri Palace
04.2018 - 10.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Stage Formativo
ABC Travel Agency
01.2018 - 04.2018
Front Desk Senior Agent
Rome Marriott Grand Hotel Flora
Rome, Italy
04.2017 - 11.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using PMS
Barman
Puntino Restaurant
12.2016 - 05.2017
Deputy Manager
Villa Sabrina Relais
04.2016 - 10.2016
Property Manager
Blurooms Affittacamere
02.2015 - 10.2016
Supervisor
Marina Grande Residence
01.2015 - 11.2015
Education
A2 in Spanish -
Escuela Cervantes
Malaga, SpainHigh School Diploma -
Istituto Polispecialistico San Paolo
Sorrento, Italy01.2015
Skills
- Computer Literate in OFFICE, PMS OPERA, Channel Manager Hermes; PMS e DMS Hotel Basic Knowledge of AMADEUS and GALILEO
- Great Team working related skill
Certification
- A2
- B
Languages
Italian
Bilingual or Proficient (C2)
INGLESE
Advanced (C1)
Spagnolo
Intermediate (B1)
Personal Information
- Date of Birth: 05/26/95
- Nationality: Italiana
Timeline
Travel and Logistic Coordinator
RCE Sarl
03.2019 - Current
Night Auditor
Capri Palace
04.2018 - 10.2018
Stage Formativo
ABC Travel Agency
01.2018 - 04.2018
Front Desk Senior Agent
Rome Marriott Grand Hotel Flora
04.2017 - 11.2017
Barman
Puntino Restaurant
12.2016 - 05.2017
Deputy Manager
Villa Sabrina Relais
04.2016 - 10.2016
Property Manager
Blurooms Affittacamere
02.2015 - 10.2016
Supervisor
Marina Grande Residence
01.2015 - 11.2015
A2 in Spanish -
Escuela Cervantes
High School Diploma -
Istituto Polispecialistico San Paolo
- A2
- B