Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

GIANLUCA RUSSO

Sant'Agnello

Overview

9
9
years of professional experience
1
1
Certification

Work History

Travel and Logistic Coordinator

RCE Sarl
03.2019 - Current
  • Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed
  • Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
  • Assisted Crew members in obtaining necessary visas and other documentation required for international trips.
  • Kept staff passports, visa information and other paperwork current and organized for easy access and use.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Set up domestic and international flights for staff and contractors.
  • Maintained thorough and accurate records of transactions.
  • Reviewed, input and paid invoices for travel-related services.
  • Continuously strengthened relationships with international partners through effective communication.
  • Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for crew members.

Night Auditor

Capri Palace
04.2018 - 10.2018
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Stage Formativo

ABC Travel Agency
01.2018 - 04.2018

Front Desk Senior Agent

Rome Marriott Grand Hotel Flora
04.2017 - 11.2017


  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained accurate records of guest information, payments, and reservations using PMS

Barman

Puntino Restaurant
12.2016 - 05.2017

Deputy Manager

Villa Sabrina Relais
04.2016 - 10.2016

Property Manager

Blurooms Affittacamere
02.2015 - 10.2016

Supervisor

Marina Grande Residence
01.2015 - 11.2015

Education

A2 in Spanish -

Escuela Cervantes
Malaga, Spain

High School Diploma -

Istituto Polispecialistico San Paolo
Sorrento, Italy
01.2015

Skills

  • Computer Literate in OFFICE, PMS OPERA, Channel Manager Hermes; PMS e DMS Hotel Basic Knowledge of AMADEUS and GALILEO
  • Great Team working related skill

Certification

  • A2
  • B

Languages

Italian
Bilingual or Proficient (C2)
INGLESE
Advanced (C1)
Spagnolo
Intermediate (B1)

Personal Information

  • Date of Birth: 05/26/95
  • Nationality: Italiana

Timeline

Travel and Logistic Coordinator

RCE Sarl
03.2019 - Current

Night Auditor

Capri Palace
04.2018 - 10.2018

Stage Formativo

ABC Travel Agency
01.2018 - 04.2018

Front Desk Senior Agent

Rome Marriott Grand Hotel Flora
04.2017 - 11.2017

Barman

Puntino Restaurant
12.2016 - 05.2017

Deputy Manager

Villa Sabrina Relais
04.2016 - 10.2016

Property Manager

Blurooms Affittacamere
02.2015 - 10.2016

Supervisor

Marina Grande Residence
01.2015 - 11.2015

A2 in Spanish -

Escuela Cervantes

High School Diploma -

Istituto Polispecialistico San Paolo
  • A2
  • B

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