Gianluca Russo
Palermo
Summary
With over a decade of experience in the hospitality industry, I have cultivated a diverse skillset through roles in nearly every facet of restaurant operations, from casual to fine dining establishments, both within hotels and as standalone venues. I've found my passion lies in the world of fine dining, where I thrive on exceeding guest expectations and fostering exceptional dining experiences. I am committed to continuous learning and professional development, recognizing that staying ahead of industry trends and refining my expertise are essential for success in this dynamic field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Belmond Grand Hotel Timeo, Otto Geleng 1* Michelin
04.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Responsible for the daily operations of the Michelin-starred restaurant Otto Geleng in Taormina.
- Leading the development and execution of strategic action plans aimed at achieving a second Michelin star.
- Overseeing all aspects of reservation management and monitoring restaurant performance metrics.
- Managing and developing the front-of-house team, including creating and implementing individual growth and development plans.
Restaurant Supervisor and Sommelier
Sapio Restaurant 1* Michelin
04.2022 - 12.2022
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Development and implementation of wine and cocktail pairing menus.
Assistant Restaurant Manager
Masseria Torre Maizza, a Rocco Forte Hotel
05.2021 - 11.2021
- Promoting high standards of service, quality, and attention to detail.
- Demonstrating a positive and proactive work attitude.
- Managing ordinary and extraordinary activities with strong operational autonomy.
- Optimally managing guest relationships, increasing satisfaction and loyalty.
- Using solutions and approaches that meet the real needs of the client.
- Staff selection, shift and task assignment, holiday plan coordination, performance evaluation, and corrective action implementation.
Restaurant Manager
Hotel Romano Luxury Palace
03.2019 - 09.2020
- Conception and implementation of methods to improve service and team performance.
- Direct management of complaints and problems, resolving disputes professionally.
- Wine selection based on budget, style, and the restaurant's menu.
Restaurant Manager
Borgo D’Orlando Boutique Hotel
11.2018 - 03.2019
- Core skills apply, build upon previous experience
Restaurant Supervisor
Therasia Resort
04.2018 - 10.2018
- Core skills apply, build upon previous experience
Restaurant Supervisor
Cortile Pepe
11.2017 - 03.2018
- Core skills apply, build upon previous experience
Chef de rang
Hotel Villa Igiea
05.2017 - 09.2017
- Taking care of the relationship with customers, ensuring maximum satisfaction.
- Welcoming customers, illustrating the menu, and explaining dish characteristics.
- Organizing and supervising service in the assigned area.
Bartender
La Cuba Club Lounge
06.2016 - 03.2017
- Taking charge of customer orders at the counter.
- Verifying the availability of goods and managing inventory.
- Measuring and mixing ingredients for personalized and à la carte drinks.
Chef de rang
Gagini Social Restaurant 1* Michelin
12.2015 - 05.2016
- Core skills apply, build upon previous experience
Chef De Rang
Ristorante Palazzo Branciforte
12.2014 - 10.2015
- Preparation of the mise en place with attention to aesthetic details.
- Table service, including filleting fish, carving meat, and flambéing.
- Closing bills, managing payments, and issuing invoices and receipts.
Chef de rang
Hotel Cincotta
06.2014 - 10.2014
- Core skills apply, build upon previous experience
Bartender
Shoreditch House East
09.2012 - 02.2013
- Taking charge of customer orders at the counter.
- Verifying the availability of goods and managing inventory.
- Measuring and mixing ingredients for personalized and à la carte drinks.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Diploma in Graphic Arts And Advertising Technology -
I.P.S.C.C.T. Gaetano Salvemini
2011
Skills
- Customer Orientation
- Discretion and Cordiality
- Problem-Solving Attitude
- Communication and Interpersonal Skills
- Teamwork Predisposition
- Resistance to Stress
Additional Information
- I authorize the processing of my personal data included in this curriculum vitae in accordance with the Italian Legislative Decree no. 196/2003 and the EU General Data Protection Regulation (GDPR) 2016/679 for the purposes of recruitment and selection.
Languages
Inglese
Intermedio superiore
B2
Francese
Elementare
A2
Italiano
Bilingual or Proficient (C2)
Certification
- Qualifica WSET (Wine & Spirit Education Trust) livelli 1 e 2
Timeline
Assistant Restaurant Manager
Belmond Grand Hotel Timeo, Otto Geleng 1* Michelin
04.2023 - Current
Restaurant Supervisor and Sommelier
Sapio Restaurant 1* Michelin
04.2022 - 12.2022
Assistant Restaurant Manager
Masseria Torre Maizza, a Rocco Forte Hotel
05.2021 - 11.2021
Restaurant Manager
Hotel Romano Luxury Palace
03.2019 - 09.2020
Restaurant Manager
Borgo D’Orlando Boutique Hotel
11.2018 - 03.2019
Restaurant Supervisor
Therasia Resort
04.2018 - 10.2018
Restaurant Supervisor
Cortile Pepe
11.2017 - 03.2018
Chef de rang
Hotel Villa Igiea
05.2017 - 09.2017
Bartender
La Cuba Club Lounge
06.2016 - 03.2017
Chef de rang
Gagini Social Restaurant 1* Michelin
12.2015 - 05.2016
Chef De Rang
Ristorante Palazzo Branciforte
12.2014 - 10.2015
Chef de rang
Hotel Cincotta
06.2014 - 10.2014
Bartender
Shoreditch House East
09.2012 - 02.2013
Diploma in Graphic Arts And Advertising Technology -
I.P.S.C.C.T. Gaetano Salvemini
Similar Profiles
Irene SonciniIrene Soncini
Front Desk Agent at Grand Hotel TimeoFront Desk Agent at Grand Hotel Timeo
Simona De RosaSimona De Rosa
Waitress Supervisor at Hotel Caruso, a Belmond HotelWaitress Supervisor at Hotel Caruso, a Belmond Hotel
Jeremiah Wilfred Chidi TomlysonJeremiah Wilfred Chidi Tomlyson
Sous Chef at Mount Nelson, A Belmond Hotel, Table Bay HotelSous Chef at Mount Nelson, A Belmond Hotel, Table Bay Hotel
Valentina MiragliaValentina Miraglia
Front Office Manager at Hotel La SivolièreFront Office Manager at Hotel La Sivolière
ANDREA DI NOTOANDREA DI NOTO
Receptionist at Costa CrociereReceptionist at Costa Crociere