Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Gian Michele Moschella Moschella

Gian Michele Moschella Moschella

Avellino

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

3
3
years of professional experience

Work History

Front Office /Sales Manager

Gioielleria Moschella
09.2020 - 01.2023
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Project Manager /Front Office Intern

Demium
02.2020 - 07.2020
  • Identified project scopes, constraints, risks and deadlines.
  • Worked with senior project managers to assist with day-to-day functions.
  • Prepared and filed documents and collected data to track performance and efficiency.
  • Supported project managers in managing schedules and milestones.
  • Answers phone calls courteously
  • Guides guests and issues guest badges
  • Handles client complaints
  • Files documents
  • Maintains schedules
  • Plans business travel
  • Refills office supplies
  • Receives deliveries
  • Responds to customer inquiries

Education

Bachelor's Degree - Banking And Economics

LUMSA
Rome

MBA - Business Administration

Luiss Business School
Rome
01.2017

Master - Corporate Finance And Taxation

Sole 24 Ore
Rome
10.2014

Skills

  • Communication

  • Multitasking
  • Prioritizing
  • Organization
  • Technical skills
  • Interpersonal skills
  • Initiative and problem-solving abilities
  • Dependability
  • Front Office Management
  • Employee Supervision
  • Senior Leadership Support
  • Training and Development
  • Coaching and Training

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)

Additional Information

Yoga Teacher, Kung fu black belt

Timeline

Front Office /Sales Manager

Gioielleria Moschella
09.2020 - 01.2023

Project Manager /Front Office Intern

Demium
02.2020 - 07.2020

Bachelor's Degree - Banking And Economics

LUMSA

MBA - Business Administration

Luiss Business School

Master - Corporate Finance And Taxation

Sole 24 Ore

Similar Profiles

CREATE PROFILE
Gian Michele Moschella Moschella