GIANNI INCAGNOLI

• I deliver an in-store experience focused on the customer satisfaction, by
  ensuring an exceltent ceremony sales and exciting snopping experience.
• Understand the Company values and cultures and guarantee the proper
  Storytelling with customers during the experience in boutique, communicate product knowledge and accurately describe the items.
• I anticipate customer needs with empathy and interact with and assist customer to ensure an high level of customized experience keeping up to date with product information.
• I pay great attention to details.
• Deal with all sales activities (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell) and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints); including the stock activities and customer fidelization: CRM and Analysis KPI.
• Focus on development and retention of existing clients, recruitment of new and potential ones.
• I involve customers in every selling opportunity - walkin, private appointment, phone consignments. Actively participates to the sales in partnership and Concierge appointment routine.
• Maintain outstanding of boutique condition and visual merchandising standards.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
• Strictly follows the Company procedures, policies and requirements, sponsored events of Company.
• Any other duties as required from the Company.

• Available for geographic mobility. I authorize the treatment of my personal data according to the law n.196/2003.