Gianni Vigiani

Apr 2022 – Present | Rome

IT Service Governance, Vendor Governance & Service Performance Management for Leonardo HPC and Cloud Services

Support governance and continuous improvement activities for mission-critical HPC and Cloud services, defining operating models, monitoring service performance and driving decision-making through SLA and KPI analysis.

Key responsabilities:

• Define and tailor operating models for new service contracts, clarifying roles, responsibilities and interaction flows between customer and service provider.
• Govern SLA, KPI and contractual performance indicators to ensure service quality and compliance.
• Manage operational relationships with vendors, monitoring performance and coordinating improvement actions.
• Govern the contract lifecycle, including contract mapping, financial monitoring and service portfolio oversight.
• Produce dashboards and performance reports to support operational and strategic decision-making.
• Lead Service Review meetings with customers and vendors, presenting performance results, risks, mitigation actions and next steps.

Key achievements:

• Designed and implemented an automated performance monitoring framework, making SLA and service time calculations 100% reliable while eliminating recurring manual activities.
• Standardized performance measurement processes, improving data quality, traceability and timeliness of reporting delivered to the customer.
• Established a data-driven governance model to proactively identify service risks and define mitigation actions with operations stakeholders.
• Designed and implemented contract monitoring structure

Sep 2021 – Mar 2022 | Rome

Contributed to Digital Transformation, Artificial Intelligence (AI) and High Performance Computing (HPC) projects.

• Planned and coordinated project activities across multidisciplinary teams.
• Performed feasibility analyses, business case assessments and economic evaluations.
• Mapped business processes and supported the identification of process improvement opportunities.
• Coordinated stakeholders and produced project documentation and final reports.

Key Projects: Fast AI for Object Tracking | HPC Consumption Optimization

Part-time while studying at Florence business school