Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Maintained highest standards for beverage quality and service.
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Area Manager
Burger King Italia
04.2012 - 06.2016
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Transformed underperforming teams into productive, profitable teams.
Supervised 5 location managers and managed 150 [Director and worker] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
Head Barman
Eralora
10.2009 - 05.2012
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
350 seats for drink and dinner
4 different type of cuisine
14 workers at the bar
Barman
VDoc-Vagabondo
03.1999 - 10.2008
Updated drink menu with creative cocktails, contemporary wines, and craft beers.
Built relationships with vendors to manage orders and negotiate costs.