Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Generic
Gifty Naa Odey Tackie

Gifty Naa Odey Tackie

Riese Pio X,Treviso - Italy

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Adminstrative Assistant

Institute For Democratic Governance
04.2009 - 02.2010
  • Performed research to collect and record industry data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Arrange for meetings
  • Arrange venues for meetings
  • Follow up calls meetings

Cashier Assistant

Real Page Forex Bureau
03.2006 - 01.2008
  • Answered questions about store policies and addressed customer concerns.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Bagged items securely to minimize breakages and reduce losses.
  • Set up new sales displays each week with fresh merchandise.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Trained new cashier team members in customer service and money handling processes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cleaned and sanitized cashier workstation and scanning area.

Secretary's Assistant

Rabboni Driving Institute
02.2003 - 06.2004
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and updated records and files to maintain document compliance.
  • Established administrative work procedures to track staff's daily tasks.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Secretary/Receptionist

Papillon Hotel
08.2001 - 06.2003
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Bachelor Of Administrative Studies - Business Administration

Pentecost University College
Accra-Ghana
02.2012

Diploma In Stenographer And Typist - Secretarial Studies And Office Administration

Sackey Addo Secretarial
Accra- Ghana
08.2004

Skills

  • Accounting Support
  • Employee Training
  • Workers' Compensation Knowledge
  • Payroll and Benefits Administration
  • Bookkeeping
  • Data Entry Documentation
  • Excel Spreadsheets
  • Account Balancing
  • Microsoft Office
  • Data Collection
  • Office Management
  • Filing
  • Customer Service
  • Cash Deposit Preparation
  • Customer Relations
  • Business Administration
  • Phone Call Answering
  • Meeting Minutes

Accomplishments

  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.

Languages

English
Upper intermediate (B2)
Italian
Elementary (A2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Adminstrative Assistant

Institute For Democratic Governance
04.2009 - 02.2010

Cashier Assistant

Real Page Forex Bureau
03.2006 - 01.2008

Secretary's Assistant

Rabboni Driving Institute
02.2003 - 06.2004

Secretary/Receptionist

Papillon Hotel
08.2001 - 06.2003

Bachelor Of Administrative Studies - Business Administration

Pentecost University College

Diploma In Stenographer And Typist - Secretarial Studies And Office Administration

Sackey Addo Secretarial
Gifty Naa Odey Tackie