Gihan Sujeewa Pussewala Hewage
Galle
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest relations, honed at Hotel California. Proven ability to enhance guest satisfaction through effective reservation management and problem resolution. Successfully managed operations at Villa Summer Dream, optimizing performance and mentoring staff to achieve business goals.
Overview
15
15
years of professional experience
Work History
Receptionist
Hotel Mulino
01.2022 - Current
- Welcoming customers with friendly greeting, answereing questions.
- providing friendly, knowledgeable assistance.
- Maintaining confidentiality of information regarding clients and company.
- Resolvering customer problems and complaints.
Manager
Sri Yogashala
04.2020 - 04.2021
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Developed and implemented promotional strategies to increase occupancy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Owner/Operator
Villa Summer Dream
09.2015 - 01.2020
- Managed day-to-day business operations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Receptionist
Hotel California
06.2012 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Room Attendant
Hotel California
04.2010 - 05.2012
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
High School Diploma - Business Economics
St.Aloysius College
GalleSkills
- Guest relations
- Complaint handling
- Performance improvements
- Reservation management
- Property management systems
Languages
English
Italian
Timeline
Receptionist
Hotel Mulino
01.2022 - Current
Manager
Sri Yogashala
04.2020 - 04.2021
Owner/Operator
Villa Summer Dream
09.2015 - 01.2020
Receptionist
Hotel California
06.2012 - 05.2015
Room Attendant
Hotel California
04.2010 - 05.2012
High School Diploma - Business Economics
St.Aloysius College
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