Gio Campagnola
Las Vegas
Summary
High-energy Store Manager bringing extensive experience in membership driven settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
23
23
years of professional experience
Work History
Membership Sales Representative
Fitness Formula Clubs
10.2021 - 11.2024
- Drove membership growth at high-volume flagship location of a luxury fitness club chain
- Excelled in building rapport with prospects, conducting club tours, and closing membership sales
- Sold additional fitness/spa ancillary to members
- Consistently ranked as top performer, exceeding monthly, quarterly, and milestone sales goals
- Generated and nurtured leads and referrals through outreach and networking strategies
- Analyzed member feedback to continue positive culture
- Adherence to all department operating procedures, company policies, and service standards
- Made lasting client relationships, ensuring retention
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
Clinic Manager
Massage Envy
04.2013 - 10.2021
- Oversaw operations and sales performance across multiple spa locations with a team of 60, ensuring high quality service and member satisfaction
- Used business KPI's to evaluated performance and coach team members to uphold the company standard on client experience.
- Consistently met or exceeded membership sales goals through leadership and sales strategies
- Maintained ongoing knowledge of company polices and promotions, passing corporate audits/visits.
- Open communication to team members through daily huddles, one on ones, collaboration meetings, victory announcements, monthly news letters.
- Managed inventory, procurement, and maintained spa aesthetics to uphold brand standards
- Keep employee files up to date. IE disciplinary actions, special requests, performance reviews, time off requests.
- Fostered an inclusive and diverse workplace environment
- Handled member complaints in a timely manner to find solutions
- Recruited, trained and supported employees to maintain team of high performers.
District Manager
Ashley Lynn's
02.2004 - 03.2013
- Demonstrated strong leadership and operational management skills throughout career advancement
- Maintained up to date employee files. IE disciplinary actions, performance reviews, special requests
- Oversaw staff recruitment, training and development.
- Implemented sales strategies to drive membership growth and retention
- Ensured compliance with company policies and industry regulations
- Conducted monthly audits.
- Reported and collaborated with key directors
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement action plans for continuous growth.
- Enhanced company reputation through community involvement,
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Front Desk Agent
Homewood Suites
01.2002 - 01.2004
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Plattsmouth High School
Plattsmouth, NE05.1999
Skills
- Customer Service
- Project Management
- Adaptability to Change
- Team Leadership
- Excellent Communication
- Attention to Detail
- Strategic Planning
- Team Training
- Sales Techniques
- Cross-selling proficiency
- Teamwork and Collaboration
- Problem-Solving
Additional Information
My education following a high school diploma is furthered by coursework obtained in each career path I've taken to help better my knowledge in the fields of management, sales and computer skills.
Timeline
Membership Sales Representative
Fitness Formula Clubs
10.2021 - 11.2024
Clinic Manager
Massage Envy
04.2013 - 10.2021
District Manager
Ashley Lynn's
02.2004 - 03.2013
Front Desk Agent
Homewood Suites
01.2002 - 01.2004
High School Diploma -
Plattsmouth High School
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