Driven to excel in customer service, I leveraged my exceptional communication skills and proficiency in Microsoft Office Suite at Private to enhance customer satisfaction significantly. Collaborating effectively with teams, I adeptly managed customer relationships, achieving a notable resolution efficiency. My expertise in CRM systems underscores my commitment to operational excellence and problem-solving.
- Management of customer requests via email, phone, and chat.
- Timely resolution of issues while maintaining a high level of customer satisfaction.
- Use of CRM systems to track and document customer interactions.
- Collaboration with other departments to provide complete and efficient solutions.
-Excellent communication skills
- Management of customer relationships with empathy and problem-solving
- Ability to work in a team and time management skills
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook)
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