Gioacchino Sorrentino

Visionary and results-driven Bar Manager Furore Grand Hotel managing the whole beverage operations at the prestigious, 5-star Furore Grand Hotel. Expert in executing ultra-luxury hospitality and mixology concepts tailored to an affluent international clientele. Combining high-end creative direction with rigorous financial control, including zero-waste menu engineering, strict P&L optimization, and meticulous cost control. A natural leader dedicated to fostering a culture of excellence through elite staff training, high-volume operational mastery, and an uncompromising commitment to five-star service standards.

End-to-End Beverage Operations: Spearheaded 100% of the bar's daily management at the iconic Ria Lounge Bar, aligning all service workflows with Michelin-level and Small Luxury Hotels of the World (SLH) standards.

• Luxury Menu Engineering: Designed a curated, sustainable signature cocktail list inspired by local Mediterranean flavors, integrating premium international spirits and niche labels to boost beverage revenue.
• Financial & Cost Control: Calculated precise drink and beverage costs via Excel, maintaining optimized profit margins and streamlining inventory waste.
• Elite Talent Development: Led recruitment, performance evaluations, and intensive training programs—including professional masterclasses and spirits training—ensuring a high-performing team.
• Five-Star Customer Experience: Managed VIP guest relations and complex resolution scenarios during peak high-volume operational hours with absolute composure and professionalism.
• Supply Chain & Vendor Relations: Collaborated directly with major liquor and beverage suppliers, negotiating volume purchasing agreements to significantly reduce corporate procurement expenses.
• Compliance & Health Regulations: Enforced strict compliance with all local health, hygiene, safety guidelines, and liquor laws.

Full management of the second-floor rooftop cocktail bar (30-seat capacity), overseeing menu engineering and cost analysis to maximize profitability while optimizing operational expenses. Thrives in high-pressure environments, delivering exceptional service and personalized guest experiences. Leads staff training, performance evaluations, and supervision to ensure superior service standards, health/safety compliance, and comprehensive team development. Manages inventory, beverage costs via Excel, supplier relations, and guest/employee relations.

• Operations & Management: Complete oversight of a 30-seat rooftop venue, managing high-stress services and resolving customer or staff grievances.
• Financial & Cost Control: Designed profitable menus and calculated precise drink/beverage costs using Excel.
• Leadership & Training: Conducted staff bar training, performance reviews, and guest masterclasses or spirit training.
• Compliance & Relations: Maintained strict hygiene and safety protocols while collaborating directly with suppliers.

Led operations for a premier venue recognized among the Top 10 Cocktail Bars in Australia. Spearheaded full-cycle beverage programs from conceptualizing high-end cocktail menus to managing the financial health of the bar through rigorous drink cost calculations and budget-aligned procurement. Directed all facets of daily operations, including personnel scheduling, recruitment, inventory control, and high-standard guest relations, while maintaining flawless health, safety, and hygiene compliance.

• Strategic Menu & Financial Control: Created innovative cocktail menus and calculated accurate drink costs. Managed supplier negotiations and purchasing agreements to strictly align with bar budgets.
• Team Leadership & Recruitment: Conducted interviews and hiring for both front-of-house (FOH) and bar staff. Authored weekly rosters and optimized labor schedules for the entire team.
• Staff Training & Development: Delivered comprehensive training programs to upskill staff and maintain elite service standards.
• Inventory & Supply Chain: Controlled weekly food and beverage ordering and organized detailed monthly inventory audits.
• Guest Relations & Problem Solving: Maximized overall customer satisfaction by resolving complaints and managing floor issues live during high-volume service.
• Compliance & Facility Maintenance: Enforced strict health and safety protocols and supervised venue cleanliness and routine maintenance.

Strategic Bar Operations & Marketing Management
Executed full operational and commercial management of the bar, driving business growth and profitability through strategic menu engineering and targeted promotional campaigns. Spearheaded multi-channel marketing initiatives across web and social media platforms to increase brand visibility and revenue. Managed end-to-end supply chains, negotiated supplier agreements within strict budgetary limits, and established rigorous cost-control measures. Cultivated a high-performance culture by leading staff recruitment, continuous training, and performance evaluations to deliver a superior guest experience.

• Commercial & Marketing Strategy: Developed and implemented promotional offers to boost cocktail bar performance, while managing web and social media marketing to maximize profitability.
• Financial & Cost Optimization: Calculated precise drink costs and secured procurement agreements tailored to the bar’s operational budget.
• Supply Chain Management: Handled comprehensive weekly food and beverage ordering and maintained direct relations with key suppliers.
• Team Leadership & Quality Assurance: Supervised the entire team, delivering training and performance reviews to guarantee exceptional customer service standards.

Supervised daily bar operations with a strong focus on team development, quality control, and visual standards. Led staff training and performance evaluations to maintain a superior level of customer service. Orchestrated the creative development of the beverage menu while managing weekly inventory procurement and ensuring strict adherence to venue cleanliness and organizational guidelines.

• Team Leadership & Quality Assurance: Supervised staff, conducted performance reviews, and delivered training to guarantee an elevated guest experience.
• Beverage Program Innovation: Spearheaded the design and implementation of the venue's custom drink list.
• Procurement & Inventory Control: Managed weekly ordering and supply levels for all alcoholic and non-alcoholic beverages.
• Facility & Station Maintenance: Maintained impeccable bar cleanliness, organization, and presentation under all volume conditions.

Senior Bar Operations & Guest Experience
Delivered elite-level hospitality and beverage service as a Senior Bartender, maintaining flawless station organization and service standards under high-volume conditions. Spearheaded table and bar-side service for food and beverages, ensuring a premium guest journey. Acted as a benchmark for the team by consistently delivering a perfect customer experience and upholding immaculate venue presentation regardless of operational pace.

• Elite Guest Relations: Delivered a seamless, premium service experience to patrons at both the bar counter and tables, ensuring maximum satisfaction.
• Station Mastery & Organization: Maintained strict cleanliness, organization, and mis-en-place standards across all bar stations under high-volume, fast-paced conditions.
• Service Excellence: Upheld the venue's reputation by consistently executing high-quality hospitality and addressing guest needs proactively.

Senior Bartender & Beverage Operations
Executed high-level hospitality and advanced bar operations as a Senior Bartender, combining premium guest service with back-of-house operational responsibilities. Managed weekly beverage procurement and inventory replenishment to support daily service. Maintained a flawless, organized, and sanitary bar environment under extreme high-volume conditions, while consistently delivering an exceptional dining and drinking experience at both the bar counter and tables.

• Procurement & Inventory Management: Handled weekly ordering and supply levels for all alcoholic and non-alcoholic beverages to ensure seamless operational continuity.
• Flawless Station Organization: Maintained strict cleanliness, structural organization, and mise-en-place across all bar areas under fast-paced, high-stress conditions.
• Premium Table & Bar Service: Provided top-tier food and beverage service to guests at both the bar and floor tables, elevating the venue's hospitality standards.
• Service Quality Assurance: Guaranteed a perfect customer experience under any circumstance by anticipating guest needs and executing service with speed and precision.

Bartender & Hospitality Specialist
Delivered elite beverage and table service within a stunning, premium venue, enhancing the overall guest journey through exceptional hospitality. Maintained an immaculate, visually striking, and perfectly organized bar workstation under fast-paced, high-volume conditions. Upheld the establishment's prestigious reputation by consistently providing a seamless, top-tier customer experience that matched the venue's sophisticated atmosphere.

• Premium Guest Experience: Provided professional food and beverage service across both the bar counter and table sections, elevating the ambiance of a magnificent venue.
• Workstation Excellence: Maintained strict cleanliness, aesthetic organization, and sanitation standards across all bar areas during peak, high-volume operational hours.
• Service Quality Assurance: Guaranteed a flawless guest journey under any circumstance by combining speed, precision, and high-end customer engagement.