Gioele Govi
Casalguidi,Pistoia
Profilo professionale
Operatore con esperienza nella ristorazione, nel magazzino e nelle operazioni aeroportuali (check-in e imbarco). Abituato al contatto con il pubblico, al lavoro di squadra e alla gestione di ritmi di lavoro intensi. Persona affidabile, precisa e flessibile, con buona capacità di organizzazione, attenzione ai dettagli e gestione dello stress. Motivato a crescere professionalmente e ad affrontare nuove sfide.
Panoramica
4
4
years of professional experience
Esperienza lavorativa
Addetto al check-in e imbarco
Aeroporto Amerigo Vespucci
Firenze, Firenze
2025.03 - 2025.09
- Gestione del check-in e del check-out dei passeggeri presso terminal aeroportuali, inclusa l'emissione di carte d'imbarco.
- Assistenza ai passeggeri in fase di registrazione bagagli, applicazione etichette e risoluzione problematiche relative ai limiti di peso.
- Verifica documenti di viaggio e visti per garantire la conformità con le normative internazionali e nazionali.
- Gestione delle lamentele e risoluzione dei problemi.
- Informazioni sull'itinerario di viaggio e orientamento dei passeggeri nell'aeroporto.
- Mantenimento di ordine e pulizia dell'area della reception e ottimizzazione degli spazi tramite la corretta disposizione di documenti e strumenti di lavoro.
- Collaborazione con il personale di sicurezza per garantire un ambiente sicuro per gli ospiti.
- Organizzazione dei servizi di navetta, taxi o altre tipologie di trasporto per gli ospiti.
Warehouse Worker / Yard Marshall
Amazon
Calenzano
2024.11 - 2025.02
- Responsible for receiving, sorting, and storing goods in the warehouse, ensuring proper inventory management. Picking, packing, and shipping orders while maintaining company standards. Using barcode scanners and digital systems to track inventory and ensure order accuracy. Performing quality control checks to verify product compliance. Adhering to safety regulations and operational procedures. Collaborating with the team to maintain an efficient workflow and meet delivery deadlines.
- Yard Marshall Duties: Responsible for coordinating the movement of trucks and trailers within the warehouse yard to ensure a smooth and safe flow of operations. Monitoring vehicle arrivals and departures, assigning parking spots, and communicating with drivers and internal teams to optimize logistics efficiency. Conducting safety checks and enforcing compliance with company regulations. Using tracking systems to update and manage real-time yard operations. Collaborating with warehouse staff to prevent delays and maintain an organized and secure working environment.
Barista
Caffè Nazionale srl
Quarrata
2023.06 - 2023.08
- Responsible for the preparation and service of coffee and other beverages, ensuring high-quality standards and customer satisfaction. Operated and maintained coffee machines and equipment while managing customer orders efficiently. Maintained cleanliness and organization of the work area, controlled stock levels, and replenished ingredients and supplies as needed. Handled cash transactions and operated the POS system. Worked collaboratively with the team to ensure smooth and efficient service in a fast-paced environment.
Barista
Caffè Nazionale Srl
Quarrata
2022.06 - 2022.08
- Responsible for the preparation and service of coffee and other beverages, ensuring high-quality standards and customer satisfaction. Operated and maintained coffee machines and equipment while managing customer orders efficiently. Maintained cleanliness and organization of the work area, controlled stock levels, and replenished ingredients and supplies as needed. Handled cash transactions and operated the POS system. Worked collaboratively with the team to ensure smooth and efficient service in a fast-paced environment.
Waiter
Grand Hotel Tamerici & Principe
Montecatini Terme
2021.11 - 2022.01
- Duties: Setting up and maintaining the service area, ensuring cleanliness. Performing coffee service and providing breakfast, lunch, and dinner service. Assisting in gala events and special functions.
Waiter
Grand Hotel Villa Cappugi
Pistoia
2021.06 - 2021.07
- Duties: Setting up the breakfast room, cleaning and maintaining the service area, coffee service, and table service.
Istruzione
Diploma in Hospitality and Culinary Arts - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality
Montecatini Terme06.2024
IEFP Qualification in Restaurant and Bar Service & Sales - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality
Montecatini Terme06.2022
HACCP course - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality
Montecatini Terme01.2022
Competenze
- Risoluzione dei problemi
Lavoro di squadra
Adattabilità
Gestione del tempo
Pensiero critico
Capacità comunicative
Gestione dello stress
Ascolto attivo
Disponibilità
Attenzione ai dettagli
- Esperienza in servizio clienti
- Assistenza ai passeggeri
Languages
Italian language Native
English language B2
German language B2
French language A2
Hobby e interessi
Traveling, Foreign cultures, Team sports, Fitness, Photography, Fashion
General Worker Safety Training
Completed a training course on workplace safety regulations focusing on risk assessment, hazard prevention, and the use of personal protective equipment (PPE). The course covered essential safety protocols to ensure a secure working environment, promoting awareness of workplace risks and the implementation of safety measures to prevent accidents and injuries.
Cronologia
Addetto al check-in e imbarco
Aeroporto Amerigo Vespucci
2025.03 - 2025.09
Warehouse Worker / Yard Marshall
Amazon
2024.11 - 2025.02
Barista
Caffè Nazionale srl
2023.06 - 2023.08
Barista
Caffè Nazionale Srl
2022.06 - 2022.08
Waiter
Grand Hotel Tamerici & Principe
2021.11 - 2022.01
Waiter
Grand Hotel Villa Cappugi
2021.06 - 2021.07
Diploma in Hospitality and Culinary Arts - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality
IEFP Qualification in Restaurant and Bar Service & Sales - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality
HACCP course - Enogastronomia e ospitalità alberghiera
State Vocational Institute “F. Martini” for Enogastronomy and Hospitality