GIORGIA BERTIN
Gorgonzola
Summary
Customer-oriented and driven professional with excellent problem-solving skills and flexible attitude, who thrives in fast-paced environments. A proactive team player, with strong dedication to the job, and solid communication skills in multiple foreign languages, together with great adaptability to international contexts. Brings a collaborative approach and full commitment to achieving goals.
Overview
7
7
years of professional experience
Work History
Customer Service/Back Office Specialist
Balance Systems Srl
03.2021 - Current
- Process up to 75%-80% of incoming purchase orders
- Manage quotation requests and price estimates
- Coordinate and monitor workflow for items return, repair, and replacement
- Set-up and maintain documentation systems for effective information retrieval and update.
- Manage multiple tasks simultaneously, delivering excellent performance under pressure
- Support customers with inquiries, together with the technical staff to effectively resolve issues and ensure customer satisfaction
- Assist with onboarding of new employees
Community Manager
Brave Solutions Srl
06.2020 - 12.2020
- Developed editorial plans for clients’ social media accounts
- Drafted monthly performance reports for clients to identify areas for improvement
- Monitored online interactions in order to either detect negative feedback and promote brand awareness
- Elaborated and implemented community engagement strategies to boost user interaction and foster community growth
Event Organization Intern
Class Editori
01.2019 - 01.2020
- Issued monthly reports on event performance
- Requested sponsorships and official permits to local institutions to host upcoming venues
- Assisted with event planning, providing on-site support, welcoming participants and managing travel arrangements for team members
- Supported public relations team by handling phone and e-mail communications and spreading press releases, to increase participation rate of target audience
- Gathered relevant information about clients and participants into company's digital database
Education
Master of Science - Asian and African Studies - International Relations
University of Pavia
Pavia, Italy04-2017
No Degree -
SOAS University of London
London, United Kingdom06-2016
Bachelor of Science - Political Sciences and International Relations
University of Pavia
Pavia, Italy12-2014
Skills
- Languages:
- Native: Italian
- Full proficiency: English, French, Spanish
- Limited proficiency: Portuguese, Mandarin Chinese
- Microsoft Office (Excel, Word and Powerpoint)
- Outlook
- Report writing
- Social Media Management
- Problem-solving
- Teamwork
- Time management
- Customer Service
- Flexibility
- Editing and proofreading
- Active listening
- Excellent verbal and written communication
- Attention to detail
Timeline
Customer Service/Back Office Specialist
Balance Systems Srl
03.2021 - Current
Community Manager
Brave Solutions Srl
06.2020 - 12.2020
Event Organization Intern
Class Editori
01.2019 - 01.2020
Master of Science - Asian and African Studies - International Relations
University of Pavia
No Degree -
SOAS University of London
Bachelor of Science - Political Sciences and International Relations
University of Pavia
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