Giorgia Celi
Barcellona Pozzo Di Gotto
Summary
Proactive and customer-focused, I leveraged my espresso machine expertise and exceptional multitasking abilities at Renzo Gallery Cafe to enhance customer satisfaction and loyalty. My background in education and hospitality has honed my problem-solving skills and ability to foster teamwork, significantly improving service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress and Barista
Renzo Gallery Cafe
11.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Demonstrated flexibility in scheduling availability, working various shifts as needed to meet the demands of fluctuating business levels.
- Packaged bagels, muffins and other food items for customer purchase.
Educator Assistant
I Semini Del Bosco
09.2023 - 11.2023
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.
- Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Established strong rapport with students and families through open communication channels and consistent feedback on academic progress.
Waitress Trainee
Caprice
04.2022 - 05.2022
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Technical Economic And Technological Institute E.
Barcellona Pozzo Di Gotto, Italy06-2023
Skills
- Customer service
- Strong multitasking
- Time management
- Inventory management
- Hospitality service expertise
- Reliability and punctuality
- Stress management
- Team collaboration
- Friendly and outgoing
- Problem-solving
- Espresso machine operation
- Food preparation
Certification
ICDL IT-Security Certificate
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
French
Elementary (A2)
Timeline
Waitress and Barista
Renzo Gallery Cafe
11.2023 - 03.2024
Educator Assistant
I Semini Del Bosco
09.2023 - 11.2023
Waitress Trainee
Caprice
04.2022 - 05.2022
ICDL IT-Security Certificate
High School Diploma -
Technical Economic And Technological Institute E.
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