Giorgia Cerini

• Greeted guests upon arrival, answered inquiries and provided information about hotel services.
• Coordinated daily operations including check-ins (20) and check-outs (20), room assignments and special requests from customers.
• Updated computer systems with guest information
• Processed payments for guest accounts, cash or credit cards (20).
• Responded to customer complaints and addressed issues promptly and professionally.
• Managed the switchboard, transferring calls and taking messages as required.
• Responded to inquiries and room requests made online, by phone and via email. (50 per day)

• Greeted customers and provided menus, including menu changes or daily special
• Checked that all orders were accurate before delivering to customers.
• Followed safety protocols when handling hot plates or sharp objects.
• Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Served food and beverages to patrons and confirmed complete orders.
• Stocked service areas with supplies during slow periods.
• Performed opening and closing side duties including cleaning tables, chairs and floors.

( 50 tables per shift)

• Greeted customers, provided menus, and answered questions regarding menu items.
• Served food and beverages to patrons and immediately remedied issues with orders
• Took orders from customers and relayed them to kitchen staff in a timely manner.
• Prepared various hot beverages upon request; cappuccino, coffee, latte, latte macchiato etc.
• Monitored food and beverage levels and quickly replenished.
• Maintained cleanliness of dining room throughout shift by wiping down tables and chairs as needed.
• Stocked serving areas with condiments and refilled condiment containers..
• Stocked server areas with supplies before, during and after shifts.
• Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
• Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

(40 tables per shift)

• Greeted customers, provided menus, and answered questions regarding menu items.
• Served food and beverages to patrons and immediately remedied issues with orders
• Took orders from customers and relayed them to kitchen staff in a timely manner.
• Prepared various hot beverages upon request; cappuccino, coffee, latte, latte macchiato etc.
• Monitored food and beverage levels and quickly replenished.
• Maintained cleanliness of dining room throughout shift by wiping down tables and chairs as needed.
• Stocked serving areas with condiments and refilled condiment containers..
• Stocked server areas with supplies before, during and after shifts.
• Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
• Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

(40 tables per shift)

• Taking orders from waiters (6 waiters per shift) and managing them
• Coordination of times between wait staff and kitchen
• Effective communication of orders to reduce waiting times
• Knowledge of cooking times and ways of preparing dishes on the menu

(50 tables per shift)