Summary
Overview
Work History
Education
Skills
Certification
Travel around the world
Languages
Timeline
Generic
Giorgia Colicchio

Giorgia Colicchio

Naples

Summary

Strategic Technical Manager possessing 6 years of IT team management and user support. Aiming to leverage advanced knowledge of process improvement development and implementation to add value to the EY team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager Technology Consulting

Ernst & Young
09.2021 - Current
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Provided leadership and support for IT department.
  • Developed suggestions for technical process improvements to optimize resources.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Recruited and trained IT team members.
  • Analyzed company processes to determine outsourcing feasibility.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Developed diagrams to describe and lay out logical operational steps.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Educated stakeholders on data protection tactics to reduce breaches.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Bus & Technology Consultant

Accenture SPA
11.2020 - 09.2021
  • Directed IT services, counseled executives and collaborated with senior management on strategic planning.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
  • Controlled development of test areas, systems test data and testing methods prior to implementing new systems.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Business&Integration Arch Senior Analyst

Accenture
06.2019 - 10.2020
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.

B&B Manager

Myself
01.2015 - 09.2019
  • From Design to Management of a holiday home:
  • Market analysis
  • Choice of furnishings and equipment minimizing costs and maximizing results in terms of image and comfort
  • Marketing strategies
  • Accounting administration
  • Management of automatic payment credits
  • Reservation management
  • Relationships with customers through different channels
  • Check-in and check-out
  • Resource management for linen changes and cleaning
  • Management of social channels
  • 24 hour availability and assistance
  • Customer satisfaction

Business&Integration Arch Analyst

Accenture
02.2018 - 05.2019
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.

General Assistant

Beech House Hotel
09.2017 - 01.2018
  • Training of staff and Supervisors
  • Arrival Departure
  • Catering service
  • Clients receptions
  • Welcome Service

Education

Economics And Business Degree - Economics And Management

Università Degli Studi Di Napoli Federico II
Napoli
07.2017

Skills

  • Systems Analysis
  • Technical Performance Monitoring
  • Best Practice Design
  • Professional Relationships
  • End-User Support
  • Change Management Process
  • Client Requirements
  • User Experience
  • Software Integration
  • Client Relationship-Building
  • Bug Fixes
  • Team Meetings
  • Agile Work Processes
  • IT Team Collaboration
  • User Acceptance Testing (UAT)
  • IT Systems Support

Certification

  • 2022, PSPO1- Professional Scrum Product Owner 1 (Issuing authorityScrum.org)
  • 2021, PSM 1- Professional Scrum Master (Issuing authorityScrum.org) Issued date and, if applicable, expiration date of the certification or licenseIssued Mar 2021No Expiration Date
  • 2021, Certified SAFe® 5 Agilist, Issuing authorityScaled Agile, Inc.
  • 2010, Certificato di inglese livello B2 conseguito presso l'Istituto British
    Council, Napoli;

Travel around the world

I love traveling and discovering new cultures and traditions. As soon as possible, prepare my suitcase and travel.

Languages

Spanish
Advanced (C1)
English
Upper intermediate (B2)

Timeline

Manager Technology Consulting

Ernst & Young
09.2021 - Current

Bus & Technology Consultant

Accenture SPA
11.2020 - 09.2021

Business&Integration Arch Senior Analyst

Accenture
06.2019 - 10.2020

Business&Integration Arch Analyst

Accenture
02.2018 - 05.2019

General Assistant

Beech House Hotel
09.2017 - 01.2018

B&B Manager

Myself
01.2015 - 09.2019

Economics And Business Degree - Economics And Management

Università Degli Studi Di Napoli Federico II

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Giorgia Colicchio