GIORGIA DAVI'
BUSTO ARSIZIO,VARESE
Profilo professionale
Professionista esperto nella gestione di team internazionali, con eccellenti capacità di comunicazione e leadership. Competente nei sistemi di prenotazione Sabre e Amadeus, orientato al servizio clienti e alla risoluzione dei problemi. Elevata attenzione alla sicurezza e agli standard di qualità.
Panoramica
7
7
anni di esperienza professionale
Esperienza lavorativa
CABIN MANAGER / FLIGHT ATTENDANT
EASYJET AIRLINE
FERNO - MILANO MALPENSA , VA
06.2006 - ad oggi
Overseeing cabin operations and coordinating cabin crew, flight deck, ground staff and passengers.Managing on-board activities: work organisation, task delegation and high-quality customer service.Ensuring safety and regulatory compliance, handling emergencies and working under pressure in an international environment.Providing multilingual customer care to diverse passengers and representing company standards on every flight.
Call Center Operator – International Luxury Client
ALICOS
Palermo, PA
01.2005 - 05.2006
Handling travel and service requests from high-end Centurion and Platinum American Express cardholders and other luxury clients.Booking flights, hotels, car rentals and various services using Sabre and Amadeus systems.
Tour leader
INTESER
Milano, Mi
10.2004 - 01.2005
Leading business and congress groups, coordinating logistics and schedules.
Receptionist / Assistant Concierge – VIP Club
Newport Bay Club, Disneyland Resort Paris
Paris, France
02.2002 - 07.2004
Providing reception and concierge services to international and VIP guests.Managing bookings and tourist services (excursions, tickets, transport).
Advisor and Sales Assistant
Barracuda Diving Centre
Ustica, PA
06.2001 - 09.2001
Administration and sales for an underwater diving centre.
Ticket Sales Agent
SIREMAR
Ustica, PA
10.2000 - 04.2001
Selling maritime tickets and assisting passengers.
Volunteer
European Project
London, U.K.
03.1999 - 09.1999
Supporting and caring for elderly disabled people.
Istruzione
Bachelor’s Degree in Economics & Tourism Promotion - Economics and Tourism
University of Eastern Piedmont
Novara07-2021
Diploma in Tourism Studies - Tourism
Technical Institute for Tourism - Marco Polo
Palermo06-1998
Competenze
Communication skills:
Strong communication and interpersonal skills with international clients and teamsAbility to remain calm and clear in stressful and emergency situations
Organisational / managerial skills:
Team leadership and coordination as Cabin ManagerPlanning, task delegation and time management in fast-paced environments
Job-related skills:
Customer service orientation and problem-solving mindsetHigh attention to safety, procedures and quality standards
Digital skills:
Good command of Sabre and Amadeus booking systemsGood command of Microsoft Office (Word, Excel, Outlook)
Other skills:
Excellent geography knowledge and strong willingness to travel and relocate
Lingue
Italiano
Lingua madre
Francese
Avanzato
C1
Spagnolo
Avanzato
C1
Inglese
Avanzato
C1
Cronologia
CABIN MANAGER / FLIGHT ATTENDANT
EASYJET AIRLINE
06.2006 - ad oggi
Call Center Operator – International Luxury Client
ALICOS
01.2005 - 05.2006
Tour leader
INTESER
10.2004 - 01.2005
Receptionist / Assistant Concierge – VIP Club
Newport Bay Club, Disneyland Resort Paris
02.2002 - 07.2004
Advisor and Sales Assistant
Barracuda Diving Centre
06.2001 - 09.2001
Ticket Sales Agent
SIREMAR
10.2000 - 04.2001
Volunteer
European Project
03.1999 - 09.1999
Bachelor’s Degree in Economics & Tourism Promotion - Economics and Tourism
University of Eastern Piedmont
Diploma in Tourism Studies - Tourism
Technical Institute for Tourism - Marco Polo