GIORGIA DAVI'
BUSTO ARSIZIO,VARESE
Profilo professionale
Professionista esperto nella gestione di team internazionali, con eccellenti capacità di comunicazione e leadership. Competente nei sistemi di prenotazione Sabre e Amadeus, orientato al servizio clienti e alla risoluzione dei problemi. Elevata attenzione alla sicurezza e agli standard di qualità.
Panoramica
7
7
anni di esperienza professionale
Esperienza lavorativa
CABIN MANAGER / FLIGHT ATTENDANT
EASYJET AIRLINE
FERNO - MILANO MALPENSA , VA
2006.06 - ad oggi
Overseeing cabin operations and coordinating cabin crew, flight deck, ground staff and passengers.Managing on-board activities: work organisation, task delegation and high-quality customer service.Ensuring safety and regulatory compliance, handling emergencies and working under pressure in an international environment.Providing multilingual customer care to diverse passengers and representing company standards on every flight.
Call Center Operator – International Luxury Client
ALICOS
Palermo, PA
2005.01 - 2006.05
Handling travel and service requests from high-end Centurion and Platinum American Express cardholders and other luxury clients.Booking flights, hotels, car rentals and various services using Sabre and Amadeus systems.
Tour leader
INTESER
Milano, Mi
2004.10 - 2005.01
Leading business and congress groups, coordinating logistics and schedules.
Receptionist / Assistant Concierge – VIP Club
Newport Bay Club, Disneyland Resort Paris
Paris, France
2002.02 - 2004.07
Providing reception and concierge services to international and VIP guests.Managing bookings and tourist services (excursions, tickets, transport).
Advisor and Sales Assistant
Barracuda Diving Centre
Ustica, PA
2001.06 - 2001.09
Administration and sales for an underwater diving centre.
Ticket Sales Agent
SIREMAR
Ustica, PA
2000.10 - 2001.04
Selling maritime tickets and assisting passengers.
Volunteer
European Project
London, U.K.
1999.03 - 1999.09
Supporting and caring for elderly disabled people.
Istruzione
Bachelor’s Degree in Economics & Tourism Promotion - Economics and Tourism
University of Eastern Piedmont
Novara2021-07
Diploma in Tourism Studies - Tourism
Technical Institute for Tourism - Marco Polo
Palermo1998-06
Competenze
Communication skills:
Strong communication and interpersonal skills with international clients and teamsAbility to remain calm and clear in stressful and emergency situations
Organisational / managerial skills:
Team leadership and coordination as Cabin ManagerPlanning, task delegation and time management in fast-paced environments
Job-related skills:
Customer service orientation and problem-solving mindsetHigh attention to safety, procedures and quality standards
Digital skills:
Good command of Sabre and Amadeus booking systemsGood command of Microsoft Office (Word, Excel, Outlook)
Other skills:
Excellent geography knowledge and strong willingness to travel and relocate
Lingue
Italiano
Lingua madre
Francese
Avanzato
C1
Spagnolo
Avanzato
C1
Inglese
Avanzato
C1
Cronologia
CABIN MANAGER / FLIGHT ATTENDANT
EASYJET AIRLINE
2006.06 - ad oggi
Call Center Operator – International Luxury Client
ALICOS
2005.01 - 2006.05
Tour leader
INTESER
2004.10 - 2005.01
Receptionist / Assistant Concierge – VIP Club
Newport Bay Club, Disneyland Resort Paris
2002.02 - 2004.07
Advisor and Sales Assistant
Barracuda Diving Centre
2001.06 - 2001.09
Ticket Sales Agent
SIREMAR
2000.10 - 2001.04
Volunteer
European Project
1999.03 - 1999.09
Bachelor’s Degree in Economics & Tourism Promotion - Economics and Tourism
University of Eastern Piedmont
Diploma in Tourism Studies - Tourism
Technical Institute for Tourism - Marco Polo