Giorgia Marcolin
CHIAMPO
Summary
Customer Care specialist with 7 years of experience first in the industrial machinery manufacturing sector and now serving major players in the fashion industry.
I have enthusiastically, proactively and flexibly performed various tasks in the field of after-sales service, coming into contact with a variety of cultures thanks to the management of a rich client portfolio located in Europe, the United States, South America, the Russian Federation and more recently with customers from South East Asia. I pursue with empathy the goal of ensuring customer satisfaction, offering constant and genuine support and thereby generating growing trust in the company and the brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
The ID Factory
11.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service;
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner;
- Planned and managed training sessions via call to italian and foreign suppliers on the use of "The ID Factory" portal with particular focus on the procedure for creating purchase orders and creation of order confirmations, data entry and shipping documents, ensuring correct management of processes and traceability of the end-to-end supply chain for the textile and fashion industry;
- Onboarding activities on the platform of new suppliers (factories and materials suppliers), management of tickets and requests for assistance, verification of files and documentation received from the main fashion brands regarding material allocations for the relevant season;
Customer care and Business Development
Italcarrelli Spa
12.2017 - 08.2024
- Participation in two editions of the glass sector fair (Glasstec) in Düsseldorf (Germany) in 2018 and 2022, welcoming existing customers and inviting potential new customers to the hall to learn about the machinery on display and the history of the brand and the company, arranging short meetings with the sales manager.
- Provided quick feedback to the customers in the event of technical, commercial, administrative problems in Spanish, English and Russian on a daily basis.
- Supported the sales manager with translation during negotiations for sale of machineries either by e-mail and by conference conference call with Russian customers.
- Preparation of commercial offers for the supply of spare parts for glass handling machines and training services for machine users, modifications and customisations to be made to the machineries based on customer requirements.
- Prepared offers for technical support services at the customer's premises and negotiation of the price with the aim of concluding long-term contracts, guaranteeing an all-inclusive service subject to payment of a monthly fixed rate.
- Delivered high-quality customer service, ensuring customer satisfaction and loyalty.
- Issued transport documents for shipments to EU and EXTRA EU countries with preparation of Packing Lists, Commercial Invoices, AWBs, Certificates of Origin, Technical Descriptions of spare parts to support the customer during customs import operations.
- Planned business trips of technical employees to the customer's premises including flight purchases, hotel and car rental bookings, managing the necessary documents for entry into the foreign country (visas and requirements), coordinating with the HR department and the customer to ensure compliance with safety regulations at the customer's premises (task performed from 2018 to 2023);
- Supported the financial department in case of payment delays from customers and subsequent payment reminders;
- Cooperated with the technical department in managing and planning the daily activities and travel plan of staff of service branches in the Czech Republic and the Russian Federation;
Waitress and bartender
Al Matta di Renna Federico e Zampiva Enrico
03.2015 - 12.2017
- Improved customer satisfaction by providing efficient and friendly service
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
- Accommodated special event needs, provided customised services for parties.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor’s Degree - Languages and Cultures for International Commerce
University of Verona
Verona, Italy03.2018
High school leaving qualification in Languages - Foreign Languages and Literatures
High school “Leonardo Da Vinci”
Arzignano, Italy07.2013
Skills
- Patient attitude and client-focused approach
- Proactive engagement and positive communication
- Empathy and respect towards customers and team members
- Excellent written and spoken communication skills in Spanish (level B2)
- Excellent written and spoken communication in English (level B2)
- Good written and spoken communication in Russian and German
Education
Certification
- Attended Russian language course at Derzhavin Russian Language Institute in St. Petersburg, Russian Federation (07/2016-08/2016) obtaining level A2 / pre-intermediate certificate of attendance.
- Attended intensive German language course at Goethe-Zentrum in Verona, Italy (03/2014 - 07/2014) obtaining B2 level international language certification of German Language.
Accomplishments
- Passed written and practical examination on BLS (basic life support) and first aid actions and acquired the title of Italian Red Cross volunteer in November 2024.
Personal Information
- Date of Birth: 12/07/1994
- Driving License: European driving license B
- Nationality: Italian
Education
Arzignano, Italy,Verona, Italy
Timeline
Customer Experience Specialist
The ID Factory
11.2024 - Current
Customer care and Business Development
Italcarrelli Spa
12.2017 - 08.2024
Waitress and bartender
Al Matta di Renna Federico e Zampiva Enrico
03.2015 - 12.2017
Bachelor’s Degree - Languages and Cultures for International Commerce
University of Verona
High school leaving qualification in Languages - Foreign Languages and Literatures
High school “Leonardo Da Vinci”
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