Giorgia Martini

• Act as New Look point of contact for all Partnership operational questions and queries

• Responsible for all the national and international partners’ SOA

• Develop internal processes, operational standards and procedures necessary for the day to day running of New Look's partnership business

• Monitor accuracy of deliveries/collections and investigate partners compliance charges

• Build excellent cross-functional relationships both internally & externally, to deliver best operational results

• Create weekly operational reporting and analysis for the Directors

• Support the finance team and ensure that SBLCs are implemented and maintained in place based on forecasted trade

• Work closely with the merch team to ensure that product set up and purchase orders are correct

• Facilitate the development of the annual budget

• Manage partners’ overdue Debt and ensure that P&L report is accurate

• Manage account summary statement, ensuring all information is accurate and distributed in line with SLAs

• Investigate inbound and outbound queries and delivery discrepancies inside and outside UK

• Support Export team in the resolution of invoice queries and B&M team in the resolution of PO queries

• Ensure that partners remittance is correctly applied to the SOA

• Order processing and supply chain management- EDI monitoring to ensure that orders are in line with MOQ

• New product set up, new accounts set up, new warehouses set up and implementation of any change

• Trucking import and export delivery, VAT payment and booking into warehouse

• Production planning based on sales record, sale forecast, promotion, new lines and season

• Daily Stock monitoring and communication with 5 different warehouses

• Investigated delivery discrepancy, filed and closed investigation in a timely manner

• Daily communication with B2B and B2C.Relationship building with buyers and warehouse managers

• Monitored the profitability of accounts

• Ecommerce orders processing. Daily communication with customers

• Worked closely with sale and marketing team to ensure that promotions, marketing and events are coordinated with required stock

• Created weekly stock and sale reports for all the warehouses

• mucking out/skipping out, bedding down and sweeping the yard
• preparing feed, including medications and supplements
• feeding, haying and watering of up to 12 horses
• keeping allocated area clean and tidy, including tack room, feed room and storage room
• turning out and bringing in from the field
• maintaining the paddocks clean
• exercising up to 4 horses per day
• daily horse grooming and tack cleaning
• assisting with farriers and vets
• performing basic first aid as required

• caring for the wellbeing of big dressage competition horses
• mucking out/skipping out, bedding down and sweeping the yard
• preparing feed, including medications and supplements
• feeding, haying and watering
• keeping allocated area clean and tidy, including tack room, feed room and storage room
• turning out and bringing in from the field
• maintaining the paddocks clean
• daily horse grooming and tack cleaning
• assisting with farriers and vets
• performing basic first aid as required

• Lead a Team of 38+ people and being accountable for all department operations

• Regularly achieved and exceeded departmental profit contribution goals

• Established a win-win partnerships with suppliers

• Ordered and merchandised department products. Reacted to change in demand and logistic.

• Financials management and inventory control. Risk management

• Complied with relevant regulations and standards

• Organised and implemented the category management process and created planogram for new items

• Planned monthly promotional display layout and provided monthly projections on promotional items

• Maintained competitive pricing and exceeded targeted sales. Regularly exceeded KPI

• Liaised with other departments within the organization to ensure projects are completed

• Sustained an exceptional level of knowledge of relevant competitors and industry trends

• Provided accurate and complete management reports.

• Team training and developing. Made hiring, disciplinary and termination decisions. Payroll processing

• Maintained an exceptional level of customer service