GIORGIA MASSIMI
Summary
I’m a naturally curious person who enjoys working with technology and learning new skills. In 2023 I got a degree in Computer Animation Arts and I’m now looking to move into IT, as it’s a field I’m deeply interested in. I have experience in digital media production, home automation systems, and basic programming and electronics. I enjoy solving problems, understanding how things work, and finding ways to make them better.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
LOCALISATION QA TESTER
POLE TO WIN
GLASGOW
09.2022 - 05.2023
• Reviewed and refined localized content to maintain linguistic accuracy and clarity.
• Identified and documented language or formatting inconsistencies to support quality improvements.
• Ensured overall consistency and functionality across different types of content and interfaces.
• Collaborated with project teams to enhance overall quality and user experience.
CUSTOMER SUPPORT REPRESENTATIVE
POLE TO WIN
GLASGOW
09.2021 - 11.2021
• Responded to player inquiries via Zendesk, chat, phone, and email.
• Resolved billing, technical, and gameplay issues while maintaining a positive tone.
• Strengthened communication and problem-solving skills in a fast-paced environment.
CUSTOMER SUPPORT REPRESENTATIVE
POLE TO WIN
GLASGOW
10.2020 - 01.2021
• Responded to player inquiries via Zendesk, chat, phone, and email.
• Resolved billing, technical, and gameplay issues while maintaining a positive tone.
• Strengthened communication and problem-solving skills in a fast-paced environment.
Intern - Home Automation Systems Installation
Istituto d’Istruzione Superiore “Statista Aldo Mor
Rome
07.2017 - 07.2017
- Assisted in the configuration and installation of home automation systems.
- Supported testing, set-up and fault-finding of domotic components.
- Hands-on placement completed as part of a Regional Vocational Qualification.
Education
High School Diploma (EQF Level 4) -
Istituto Magistrale “Elena Principessa di Napoli”
Rieti, Italy 09.2010 - 07.2016
Bachelor of Science - Computer Animation Arts
University of the West of Scotland
Paisley, United Kingdom 09.2019 - 07.2023
Technical Certification - Home Automation Systems - Home Automation (Domotics)
Istituto d’Istruzione Superiore “Statista Aldo Moro”
Italy 01.2017 - 03.2017
Skills
- 3D & Digital Media Production
- Python (beginner)
- Arduino (beginner)
- Experience with office/project tools (Excel, Google Workspace, Zendesk)
- Technical troubleshooting (hardware & software)
- Quick to learn new software and adapt to new workflows
- Organised and efficient in managing multiple tasks
- Home automation systems (domotics)
Languages
English
Advanced (C1)
Italian
Native
Spanish
Intermediate
Timeline
LOCALISATION QA TESTER
POLE TO WIN
09.2022 - 05.2023
CUSTOMER SUPPORT REPRESENTATIVE
POLE TO WIN
09.2021 - 11.2021
CUSTOMER SUPPORT REPRESENTATIVE
POLE TO WIN
10.2020 - 01.2021
Bachelor of Science - Computer Animation Arts
University of the West of Scotland
09.2019 - 07.2023
Intern - Home Automation Systems Installation
Istituto d’Istruzione Superiore “Statista Aldo Mor
07.2017 - 07.2017
Technical Certification - Home Automation Systems - Home Automation (Domotics)
Istituto d’Istruzione Superiore “Statista Aldo Moro”
01.2017 - 03.2017
High School Diploma (EQF Level 4) -
Istituto Magistrale “Elena Principessa di Napoli”
09.2010 - 07.2016