Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giorgia Nanni

Avezzano,Italia

Summary

Tourism Management graduated and Customer-focused hospitality professional with strong interpersonal and communication skills, know how to handle and deal with different kinds of people and circumstances.

High costumer-centric with excellent relationship building skills, dedicated to establish long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts.

Extremely motivated and passionate in business and leadership. Always looking for events and knowledge which can help to grow professionally and personally.

Overview

5
5
years of professional experience

Work History

AuPair

Cultural Care
09.2021 - 09.2023
  • Enforced rules to teach good manners and maintain safe environment.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Updated parents on children's progress and routines to support stable and structured environment.
  • Balanced schedules to promote optimal rest, play and educational periods.

Front Desk Cashier & Manager

Olimpia Srl
07.2019 - 09.2021
  • Created welcoming environment, greeted costumers and informed them in courteous and professional way.
  • Connected with costumers to provide assistance and collect feedback to optimize operations.
  • Kept records for production, inventory, income and expenses.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.

Hotel Receptionist (scholarship)

Grand Hotel Montesilvano
02.2019 - 02.2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Pulled and organized requested documentation.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Airport Desk Hostess (scholarship)

Aeroporto Internazionale D'Abruzzo
07.2018 - 07.2018
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Assisted guests at check-in, providing information on various services within flights.
  • Ensuring accurate tagging of all arriving guest luggage and preparation for transfer.
  • Ensuring that Airport Desk is kept at established standards and ready for guest arrivals.

Education

No Degree - Digital Marketing & Social Media

Pace University
New York, NY
03.2022

Bachelor of Arts - Tourism Management

UniPegaso
Italia
07.2021

No Degree -

EF International Schools of English in Miami
Tagliacozzo (AQ)
02.2019

Skills

  • Praise and Encouragement
  • Regulating Schedules
  • Active Listening
  • Guest/customer relations experience
  • Ability to work in fast-pace, high energy and demanding work environment
  • Dedicated, hard-working, self-motivated to work independently
  • Attention to detail and accuracy
  • Ability to handle stress and stay calm under pressure
  • Natural organiser
  • Able to turn challenges into solutions or alternatives

Languages

Italian
Native or Bilingual
English
Professional Working
Spanish
Limited Working

Timeline

AuPair

Cultural Care
09.2021 - 09.2023

Front Desk Cashier & Manager

Olimpia Srl
07.2019 - 09.2021

Hotel Receptionist (scholarship)

Grand Hotel Montesilvano
02.2019 - 02.2019

Airport Desk Hostess (scholarship)

Aeroporto Internazionale D'Abruzzo
07.2018 - 07.2018

No Degree - Digital Marketing & Social Media

Pace University

Bachelor of Arts - Tourism Management

UniPegaso

No Degree -

EF International Schools of English in Miami
Giorgia Nanni