Giorgia Polimeni

i worked in different locations and different shops with similar responsability that includes

• Welcoming and collection of customers request to ensure full satisfaction
• Active listening to customers and propose products and activities in line with the expressed needs
• Activation of events and partnerships for the brand's development and for customer loyalty
• Leading people Underwater and secure people safety
• Reception, control and storage of incoming goods
• Use of sales techniques to improve individual and team performance
• Proactively answer to email and phone calls in order to take new bookings
• Accounting management
• Orders for new goods and invoice management
• Maintain excellent interpersonal skills with coworkers and management in order to ensure company profits and good functionality
• Respect of the international/national laws regarding scuba and snorkeling activities and reporting breakage of standard to competent coworkers/management/ authorities
• Set up of high safety protocols and to follow in order to guarantee customers safety
• Management of accidents reports to local authorities and insurances
• Keep information about the ever-changing standards, procedures and laws reguarding scuba diving activity
• Create and edit offers, diving packages, projects for the diving center on social networks
• Public relationship manager
• Referent for contacts with other diving centers and schools
• Built strong relationships with local businesses to promote diving-related tourism opportunities.
• Demonstrated strong leadership skills by effectively managing groups of divers with varying skill levels, adapting instruction methods as needed to accommodate individual needs.

• Support commercial area in the development of strategies aimed at increasing customer loyalty
• Welcoming and managing customers ensuring full satisfaction
• Use and management of cash register for payments and records of daily receipt
• Collaboration with the sales team to ensure a quick and efficient service
• Reception, control and storage of incoming goods
• Organization of merchandise display spaces and shop windows according to the specific layout criteria
• Offer customers complementary products on promotion, encourage them to try and purchase
• Use seals techniques to improve individual and team performance
• Achievements of sales objectives established by store management
• Management of complaints and grievances by applying the procedures established for returns or refunds
• Application of sales procedures in order to increase the value of the average receipt

• Support commercial area in the development of strategies aimed at increasing customer loyalty
• Welcoming and managing customers ensuring full satisfaction
• Use and management of cash register for payments and records of daily receipt
• Collaboration with the sales team to ensure a quick and efficient service
• Reception, control and storage of incoming goods
• Organization of merchandise display spaces and shop windows according to the specific layout criteria
• Offer customers complementary products on promotion, encourage them to try and purchase
• Use seals techniques to improve individual and team performance
• Achievements of sales objectives established by store management
• Management of complaints and grievances by applying the procedures established for returns or refunds
• Application of sales procedures in order to increase the value of the average receipt

• Receiving calls from customers
• Collection of customers requests in order book required service
• Maintain excellent communication system with management area in order to ensure company profits and good functionality
• Managment of complaints by applying the procedures established from the company

• Set up and respect guide lines of a university project
• Facilitated partnerships between governmental agencies, educational institutions, NGOs, local communities to create integrated marine resource management plans addressing multiple stakeholder concerns.
• Ensure safety and satisfaction of tourists involved in the project
• Advanced knowledge on invasive species impacts by conducting targeted surveys assessing distribution patterns across different regions.
• Developed educational materials and presentations to raise public awareness about threats facing marine environments and the importance of conservation efforts.
• Evaluated the effectiveness of existing management strategies by analyzing long-term datasets related to species abundance, distribution patterns, and habitat quality.
• Coordinated community-based monitoring programs, empowering local citizens to play an active role in conserving their marine resources.
• Deal with numerous amount of people (capability of the resort was circa2000 people) doing public speeches in order to collects datas for the university project itself
• Organize shipments of data samples
• Proactively report statistical analysis to University of Bologna