GIOVANNA CASSANDRO

My new role is dedicated to identifying new business opportunities, building strong relationships with key customers and, last but not least, expanding the organisation's network through collaborations and participation in hospitality industry events.

Collaboration with management for front office and room division management.

• Resource management and planning to optimise the project delivery process with Serenissima products (Protel, Méta, iSelz Pos, Power Bi, Navision, Business Central)
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Project analysis, Protel setup, staff training, post-sales activities, analysis and training with business intelligence tools, Protel Bi and Power Bi

• I was in charge both in Italy and for installations abroad (Malta and Turkey) of supporting the sales organisation, pre-sales and post-sales activities, customer care, customer surveys, and technical and management consulting aimed at optimising the use of the SCRIGNO suite of products.
  It was my prerogative to suggest optimising solutions for using the PMS and propose the purchase of GpDati and Hotel-Lab services and products
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Critical issues analysis, new developments and software solutions for optimising production processes in Hotels & Resorts

• Technical Consultant, installer, Trainer for Hotel++/Scrigno PMS.

• Management and planning of reception staff and daily procedures. Department reorganisation and back office and booking office management.
  Responsible for the drafting of procedures and on-site support during the management software switch over period for all departments in the facility.
• Coached employees through day-to-day work and complex problems.

Tennis instructor with FIT 2* grade and Ptr Professional qualifications.
Senior, Adult and Children's courses
Cardiotennis Instructor

Cash desk receptionist and later responsible for the front office department.

Person in charge of guest welcome at the resort and receptionist.

Court Reservation Management. Tennis instructor assistance.

Welcoming and assisting with the sale of agency products to customers in cooperation with the agency owners.

Internship as sales assistant

Sales assistance for ticketing products and travel packages.