Giovanni De Pasquale
Pregnana Milanese
Summary
Adept at enhancing customer satisfaction and resolving complaints, I leveraged my problem-solving and customer service skills at Italo NTV. My experience includes teaching Italian, ensuring linguistic proficiency for diverse learners, and excelling in high-stress environments. My role in various exhibitions honed my bilingual communication, showcasing my ability to promote effectively and work collaboratively.
Overview
7
7
years of professional experience
Work History
Train Steward
Italo NTV
05.2023 - Current
- Cooperated with the train manager checking tickets and security on board of the train.
- Providing food and beverages for passengers following high hygiene standards.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
- Enhanced customer satisfaction by providing exceptional service and attending to passengers'' needs promptly.
- Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
Italian Teacher
Ministero Dell'Istruzione E Del Merito
01.2023 - 03.2023
- Helped foreign students from different backgrounds - migrants, refugees, etc.- reach the A2 or B1 level of the Italian Language, based on the QCER framework, which allows them to reside regularly in Italy.
- Developed comprehensive lesson plans to ensure consistent progression towards learning objectives, not only in traditional ways but also by using social platforms and media to increase engagement.
Exhibitions Steward
Differents
06.2018 - 10.2019
- Attended different exhibitions while I was University student. In Germany I took part to different exhibitions - Hessentage, Frankfurt and Stuttgart Messen - where I had the chance to practice German and English Language, promoting products and services to visitors.
Education
Master of Arts - Foreign Languages And Literatures
University of Cassino
Lazio06-2022
Bachelor of Arts - Foreign Languages And Literatures
Univrsität Würzburg
Germany04-2019
Skills
- Customer service
- Problem solving
- Team Working
- Ability to work under stress
Timeline
Train Steward
Italo NTV
05.2023 - Current
Italian Teacher
Ministero Dell'Istruzione E Del Merito
01.2023 - 03.2023
Exhibitions Steward
Differents
06.2018 - 10.2019
Master of Arts - Foreign Languages And Literatures
University of Cassino
Bachelor of Arts - Foreign Languages And Literatures
Univrsität Würzburg
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