Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Giovanni Ortu

Sanremo

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bartender Assistant and Waiter

Igea group (casinò)
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Waiter

Restaurant Lido Fontana
08.2022 - 08.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.

Restaurant Waiter

Restaurant, Bar Alba
03.2022 - 06.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Security Supervisor

Beach Club
05.2022 - 06.2022
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Developed and implemented strategies to prevent and respond to security incidents.

Judge and Assistant for Sailboat Race

Yacht Club
06.2021 - 09.2021
  • Positioning of marks for races.
  • Assistance and rescue for sailing boats.
  • Dinghy mooring
  • Stopwatch for the rece
  • Control of the security perimeter

Sailing And Rental Boats

Riviera Yacht Sanremo
06.2020 - 09.2020
  • Rental of small boats
  • Charter operator
  • Collected rent and security deposits to provide timely payments to property owners.
  • Technical assistant of ship yard
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Education

High School Diploma -

Technical Institute For Tourism, Ruffini Aicardi
Sanremo
07.2022

Skills

  • Equipment and Store Cleaning
  • Coffee and Tea Expertise
  • Operational Efficiency and Safety
  • Stocking Supplies and Retail Products
  • Coordinating with Supervisors
  • Inventory Management
  • Billing and Payment Processing
  • Team Leadership
  • Smoothie Making
  • Dietary Restrictions
  • Hospitality and Professionalism
  • Opening and Closing Coordination
  • Beverage Preparation
  • Guest Satisfaction
  • POS System Operations
  • Cash Flow Management
  • Sandwich Preparation
  • Adaptable and Flexible

Certification

  • [Area of certification] Training - [Timeframe]

Languages

French
Intermediate (B1)
inglese
Intermediate (B1)

Timeline

Bartender Assistant and Waiter

Igea group (casinò)
10.2022 - Current

Waiter

Restaurant Lido Fontana
08.2022 - 08.2022

Security Supervisor

Beach Club
05.2022 - 06.2022

Restaurant Waiter

Restaurant, Bar Alba
03.2022 - 06.2022

Judge and Assistant for Sailboat Race

Yacht Club
06.2021 - 09.2021

Sailing And Rental Boats

Riviera Yacht Sanremo
06.2020 - 09.2020

High School Diploma -

Technical Institute For Tourism, Ruffini Aicardi

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Giovanni Ortu