Summary
Overview
Work History
Education
Skills
Honors Awards
Skills - Languages
Personal Information
photography, fitness, music, cinema
Languages
Timeline
Generic
Giovanni Surà

Giovanni Surà

Gallipoli

Summary

Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Confident public speaker with experience of giving presentations and training sessions. Experienced in training and mentoring new members of staff. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with awards, praise, and extra responsibilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

RECEPTIONIST

MAISON D'ENRI
04.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.

BANKER AND WAITER

BAR CENTRALE
08.2022 - 03.2023
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.

WAITER

Sheraton Four Points
05.2022 - 07.2022
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

BANKER AND WAITER

BAR CENTRALE
07.2021 - 04.2022
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Developed comprehensive financial plans to help clients achieve their short-term and long-term goals.
  • Conducted detailed market research to identify new opportunities for growth within the banking sector.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Driver Manager

BRASSERIE PUB
01.2021 - 04.2021
  • Accurately handled large amounts of money on the cash register.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
  • Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.

BANKER AND WAITER

Bar Centrale - Cama Snc di Alemanno C. & Carrozza M.
07.2020 - 09.2020
  • Handled customer complaints with empathy and composure
  • Consistently met my short and long-term targets
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Helped management to identify workflow issues and find solutions
  • Accurately handled large amounts of money on the cash register.

BANKER AND WAITER

Brasserie
10.2018 - 08.2019
  • Handled customer complaints with empathy and composure
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Managed risk exposure by conducting thorough credit assessments for loan applicants.

Education

Tourism Technician -

I.IS.S AMERIGO VESPUCCI
Gallipoli
06.2021

Skills

  • Bookkeeping
  • Office Management
  • Scheduling
  • Travel Coordination
  • Administrative Support

Honors Awards

QUALIFICATION AS REFEREE IN THE FIGC FEDERATION

Skills - Languages

Advanced, Intermediate, Elementary, Native

Personal Information

Title: BANKER AND WAITER

photography, fitness, music, cinema

I feed my passion for photography, bringing content about the automotive and nature in general. I set aside time to take care of my body by going to the gym and in the evening I like to watch films in foreign languages

to keep my knowledge of foreign languages

solid.

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Elementary (A2)

Timeline

RECEPTIONIST

MAISON D'ENRI
04.2023 - 10.2023

BANKER AND WAITER

BAR CENTRALE
08.2022 - 03.2023

WAITER

Sheraton Four Points
05.2022 - 07.2022

BANKER AND WAITER

BAR CENTRALE
07.2021 - 04.2022

Driver Manager

BRASSERIE PUB
01.2021 - 04.2021

BANKER AND WAITER

Bar Centrale - Cama Snc di Alemanno C. & Carrozza M.
07.2020 - 09.2020

BANKER AND WAITER

Brasserie
10.2018 - 08.2019

Tourism Technician -

I.IS.S AMERIGO VESPUCCI
Giovanni Surà