Gita Dvořáková

Promoted to Senior Business Analyst while continuing to represent Product Ownership within global Agile Scrum teams (Italy, Switzerland, India).

• Act as key interface between business stakeholders and cross-functional delivery teams
• Drive structured requirement discovery to identify user needs and business pain points
• Transform business requirements into refined user stories with measurable acceptance criteria, overseeing specifications of other Business Analysts/Product Specialist within the product
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
• Guide backlog evolution and ensure prioritization reflects business value and feasibility
• Contribute to sprint planning, refinement, and review ceremonies
• Lead functional validation efforts, ensuring traceability between requirements and delivered features
• Collaborate with cross-functional teams to ensure seamless integration of new features into existing platforms.
• Organize workshops and UAT sessions with end-users, analyze user feedback and data to refine product features and drive user engagement improvements.
• Prioritized product backlog to maximize value for stakeholders and enhance delivery efficiency.
• Mentor junior team members, fostering a culture of knowledge sharing and professional growth within the organization.

Expanded scope to operationally support Product Ownership within distributed Agile teams.

• Represented Product Owner in day-to-day sprint execution and delivery coordination
• Ensured clarity of scope and alignment between stakeholder expectations and development output
• Supported backlog structuring and incremental delivery planning
• Facilitated collaboration across business, development, QA, and UX
• Contributed to release readiness and functional acceptance processes

Joined Agile product organization supporting enterprise applications and progressively expanded into structured business analysis responsibilities.

• Collected and analyzed functional requirements within an Agile SDLC environment
• Contributed to solution documentation and functional specifications
• Collaborated with developers and QA throughout sprint cycles
• Participated in validation and testing activities to ensure completeness and usability
• Supported onboarding and knowledge transfer for new team members and end-users
• Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
• Incident Management

Business Analyst operating within a regulated pharmaceutical logistics environment, combining process optimization with compliance oversight.

• Monitored KPIs and ensured data integrity through structured reporting
• Developed and maintained Standard Operating Procedures (SOPs)
• Led preparation for ISO 9001:2015 and IATA CEIV Pharma certifications
• Managed Corrective and Preventive Actions (CAPAs) related to pharmaceutical shipments
• Served as primary contact during customer and regulatory audits
• Conducted contractor audits to ensure compliance with pharmaceutical transportation standards
• Supported electronic invoicing implementation and accounting process standardization
• Tested new system functionalities before deployment
• Delivered compliance and systems training across international teams
• Acted as GDPR responsible person for data protection matters

Strengthened expertise in compliance-driven environments, structured documentation, audit readiness, and quality governance aligned with regulated industries.

• Handling vessel and inland transport bookings, creation and update of transport in client´s SAP, documentation handling, invoicing and freight audit activities.

Started as Logistics Service support, promoted to Logistics Service Coordinator in 07/2013 and to Lead Logistics Service Coordinator in 03/2014

• Coordinated global ocean export operations for international chemical and pharmaceutical clients within Netherlands, Belgium, Germany and Italy
• Managed hazardous and non-hazardous cargo flows in compliance with regulations
• Acted as backup Team Leader
• Resolved operational and documentation-related escalations
• Managed export logistics and shipment lifecycle in SAP
• Coordinated with carriers, customs brokers, and customer service teams
• Ensured SLA adherence and documentation accuracy
• Supported shipment validation, documentation control, and cost verification
• Maintained cross-functional communication to ensure process reliability

• Customer service for customers for Microsoft Retail service, Italian market. Managing retailer orders of both hard and software products, resolving customer`s queries related to invoices, credit notes, order issues, pricing, delivery terms, returns and short shipments. Maintaining high levels of SLAs and KPIs, ensuring service dead-lines are met on a daily basis.

• Early Stage researcher within Marie Curie Research Training Network NASCENT at University of Padua. Participation on international meetings and summer/winter schools and conferences (London, Compiegne/Paris, Warsaw, Budapest, Beer Sheva, Kobe).
• Research visits at Friedrich Schiller University inJena, Germany (1 month), Max Planck Institute in Mainz, Germany (2 months), 3 weeks at UNIVERSITE DE TECHNOLOGIE DE COMPIEGNE, France. Author or co-author of several publications and review chapter.