Giuditta Pontini
Perugia
Summary
Fast learner. Ambitious. Strongly believer in the power of changing perspective. Every challenge, every rock in the way goes to determine who a person is or who he/she wants to become. That's why is sometimes useful to change the situation. Put yourself in different, new jobs challenges. Because every new experience can built the individual as an employee, but first, as a person. I've learnt a lot of useful things in every single experience I choose to do. I have no intention to stop learning. That's my mood, and I am really proud of it.
Overview
8
8
years of professional experience
Work History
HR Assistant Trainee
Greens Supermarket
08.2022 - 12.2022
- Assisted with benefits administration, ensuring accurate enrollment and proper utilization of resources available to staff members.
- Collaborated on projects aimed at improving overall HR efficiency, such as process improvement initiatives or technology integrations within existing workflows.
- Streamlined HR operations by assisting with the creation and maintenance of employee records.
- Assisted HR managers in the development and execution of employee engagement surveys, using data-driven insights to inform future improvements in workplace culture and satisfaction.
- Supported recruitment efforts by scheduling interviews and coordinating candidate communication.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Head Bartender
Gar&t S.r.l
03.2022 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Head Bartender
Cagimm Group S.r.l
06.2021 - 02.2022
Receptionist
Camping Rivaverde
05.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Barista Maestro
Costa Coffee Malta
10.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Receptionist
Camping Trasimeno
04.2017 - 10.2017
Legal Assistant Intern
Massimo Rossini Law Firm
01.2015 - 09.2015
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Improved case progression by diligently conducting legal research and drafting memoranda on various legal issues.
- Maintained confidentiality of sensitive client information at all times while handling documents or discussing matters internally or externally.
Education
Bachelor's Degree - Psychology
University Of Perugia
Perugia, Italy02.2024
No Degree - Digital Skills Course: Microsoft Excell Basic
TUCEP Perugia
Perugia, Italy12.2023
No Degree - English Language C1 Diploma
British Institute
Sinalunga, Italy05.2021
Hospitality
University Of Sapori
Perugia, Italy03.2019
No Degree - Basic Life Support Defibrillation Executor
Italian Resuscitation Council
Perugia, Italy05.2018
Second Level Master - Psychology of Crime
Sapience University of Rome
Rome02.2015
Master's Degree - Law
University of Perugia
Perugia12.2013
Skills
Onboarding Assistance
- Report Generation
- Team Player
- Maintaining files
- Human Resources Support
- HR policies
- Scheduling
- Microsoft Office
- Labor law knowledge
- Recruitment
- Problem-Solving
- Critical Thinking
- Record preparation
- Work Planning and Organization
- Microsoft Office
- Resume Screening
- Applicant interviewing
- Workplace Safety
ITALIAN RED CROSS VOLUNTEER: 2009-2013
I was a part of the Italian Red Cross volunteers team from October 2009 'till 2013. We used to cooperate with the 118 team to provide an ambulance service for people who needed it. We usually bring the old patients from the hospital to their house when they completed their treatment, or take them from their house to the hospital. As a volunteer staff, we were also part of many social initiatives.
Timeline
HR Assistant Trainee
Greens Supermarket
08.2022 - 12.2022
Head Bartender
Gar&t S.r.l
03.2022 - 08.2022
Head Bartender
Cagimm Group S.r.l
06.2021 - 02.2022
Receptionist
Camping Rivaverde
05.2020 - 09.2020
Barista Maestro
Costa Coffee Malta
10.2019 - 03.2020
Receptionist
Camping Trasimeno
04.2017 - 10.2017
Legal Assistant Intern
Massimo Rossini Law Firm
01.2015 - 09.2015
Bachelor's Degree - Psychology
University Of Perugia
No Degree - Digital Skills Course: Microsoft Excell Basic
TUCEP Perugia
No Degree - English Language C1 Diploma
British Institute
Hospitality
University Of Sapori
No Degree - Basic Life Support Defibrillation Executor
Italian Resuscitation Council
Second Level Master - Psychology of Crime
Sapience University of Rome
Master's Degree - Law
University of Perugia
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