Giuditta Mascia Cabrera
Rimini,RN
Summary
Talented and driven young professional versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Hotel Madison
05.2022 - 09.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Created and managed scheduling of team members to meet the need of the hotel.
- Created and reviewed financial reports as directed by the owner of the business.
Waitress Trainer/Bar Manager
Paguro Cafe
05.2019 - 09.2021
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Archive Assistant
Gambalunga Civic Library
04.2019 - 05.2019
- Streamlined the archival process by implementing a new categorization system for increased efficiency.
- Enhanced access to information by digitizing and cataloging records, ensuring quick retrieval of essential documents.
- Reduced document retrieval time with improved organization and indexing techniques, increasing overall productivity.
- Collaborated with team members to develop and maintain a user-friendly database for easy access to archived materials.
Education
Bachelor of Science - Marketing And Communications
Università Degli Studi Di Urbino-Carlo Bo
Urbino, Italy05.2025
High School Diploma -
Liceo Alessandro Volta-Federico Fellini
Riccione, Italy06.2020
Skills
- Conflict and Issue Documentation
- Payment Oversight
- Delegating Work Assignments
- Corporate Branding
- Team Building and Supervision
- Employee Training
- Hospitality Services
- Computer Reservations Systems
- Cash Control
- Documentation and Reporting
- Process Improvement
Languages
English
Advanced (C1)
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Front Desk Manager
Hotel Madison
05.2022 - 09.2023
Waitress Trainer/Bar Manager
Paguro Cafe
05.2019 - 09.2021
Archive Assistant
Gambalunga Civic Library
04.2019 - 05.2019
Bachelor of Science - Marketing And Communications
Università Degli Studi Di Urbino-Carlo Bo
High School Diploma -
Liceo Alessandro Volta-Federico Fellini
Similar Profiles
Alexander FigueroaAlexander Figueroa
Server at Hotel MadisonServer at Hotel Madison
Taylor SouleTaylor Soule
Assistant Manager (Starbucks) at The Madison Concourse Hotel & Governers ClubAssistant Manager (Starbucks) at The Madison Concourse Hotel & Governers Club
Porntip SenkaewsaiPorntip Senkaewsai
Bar & Gaming Attendant at Madison HotelBar & Gaming Attendant at Madison Hotel