Summary
Overview
Work History
Education
Skills
Languages
Voluntary Work
Timeline
Generic
Giulia Accornero

Giulia Accornero

Milan - Turin

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader, accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

3
3
years of professional experience

Work History

Operation Supervisor

LEADERSHIP, Amazon SRL
02.2021 - ad oggi
  • Managed daily inbound and outbound activities, achieving results up to 130% through effective team management.
  • Analyzed quality, productivity, and job rotation using KPIs, leading to 20% improvement in performance through implementation of corrective actions.
  • Developed onboarding program for new hires, providing coaching and constructive feedback to support their success; cooperated on development of engaging and team building activities.
  • Successfully resolved tense situations between employees, promoting positive and collaborative work environment.
  • Demonstrated strong problem-solving skills and fostered teamwork to drive operational efficiency.

Warehouse Associate

Amazon SRL
02.2020 - 01.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified supervisors; performed inventory control, such as counting, and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Escort for Unaccompanied Minors

Johnsons Airport Service
06.2019 - 07.2019
  • Escort and protection of unaccompanied minors transiting within terminal
  • Built personal relationships with guests to promote positive experiences both at departures and arrivals
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Cooperation with team members in display of assigned activities

High Speed Train Hostess

Generazione Vincente SPA
06.2018 - 08.2018
  • Provided high quality welcome and bar services for passengers on board of trains, ensuring customer care and precise execution
  • Ensured cleanliness and order of workspace

Waitress

Pancioc SRL
04.2018 - 06.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Master Degree - Criminology

Malmo University
Malmo, Sweden
09.2020

Bachelor - Sociologia

Università Degli Studi Di Milano Bicocca
Milan, Italy
03.2018

Skills

  • Motivational Leadership
  • Team work
  • Creativity
  • Project management
  • Time management
  • Effective communication
  • Problem solving
  • Detail oriented
  • Personnel training
  • Office suite

Languages

English
Avanzato
C1
French
Base
A2
Italian
Bilingual or Proficient (C2)

Voluntary Work

  • Library Assistant - Public library, Origgio
  • Volunteering at the Pediatric Ward - Saronno Hospital
  • Volunteering at a foster home for women - Casa di Pronta Accoglienza Onlus, Saronno


Timeline

Operation Supervisor

LEADERSHIP, Amazon SRL
02.2021 - ad oggi

Warehouse Associate

Amazon SRL
02.2020 - 01.2021

Escort for Unaccompanied Minors

Johnsons Airport Service
06.2019 - 07.2019

High Speed Train Hostess

Generazione Vincente SPA
06.2018 - 08.2018

Waitress

Pancioc SRL
04.2018 - 06.2018

Master Degree - Criminology

Malmo University

Bachelor - Sociologia

Università Degli Studi Di Milano Bicocca

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Giulia Accornero