Giulia Capaccioli

Contributed to the operational efficiency of the Virgin Resilient Lady cruise ship by conducting daily troubleshooting for essential IT components, including CCTV, Desktops, Laptops, Servers, Printers, and Phones. Proficient in addressing diverse challenges within the ship environment.

In the recent contract, I played a pivotal role in the new building team, conducting meticulous inspections at Fincantieri to ensure the ship, Brilliant Lady, was equipped from the outset with a robust IT foundation.

Key Areas of Expertise:

• Networking Troubleshooting
• Inventory Management
• Active Directory
• Slack
• AIMS and Jira Ticketing
• Aruba Access Point and Switch Troubleshooting
• Google Admin
• HP Printer Troubleshooting
• Windows Server
• VMware

Proficient and versatile professional with a primary background as a waitress, demonstrating adaptability and a strong work ethic. Transitioned into additional roles, including cashier, bartender, and kitchen assistant, specializing in preparation of appetizer foods. Adept at handling diverse responsibilities in a fast-paced hospitality environment, showcasing a commitment to delivering exceptional service. Excels in collaborative team settings and remains dedicated to enhancing overall customer satisfaction

Implemented rigorous call quality monitoring processes, offering individualized constructive feedback to drive performance improvement and address specific areas in need of development. Contributed to a culture of continuous improvement, ensuring high standards of service excellence.

Skilled in creating and updating Microsoft Excel files for both internal and external stakeholders. Proficient in organizing invoices and coordinating travel arrangements for truck drivers, ensuring efficient and accurate administrative support. Demonstrates attention to detail and commitment to streamlining processes for enhanced operational efficiency

Provided level 1 support in a dynamic environment, managing approximately 100 calls daily. Assisted customers with mobile phone-related queries, troubleshooted internet connectivity issues, and addressed concerns regarding invoices or payments. Proficient in activating home routers and resolving associated issues to ensure seamless customer experience.

Proficient in utilizing basic AutoCAD skills to create and modify technical drawings. Able to translate design concepts into detailed and accurate drawings, demonstrating precision and attention to detail. Possess a solid foundation in AutoCAD to contribute effectively to design and drafting projects.