Giulia Cesari
Windermere
Summary
Dynamic customer service professional with a proven track record at Alitalia - United Airlines, excelling in problem resolution and customer relations. Skilled in training and developing teams, I enhance service quality and foster collaboration. Adept at critical thinking, I ensure seamless operations and elevate customer satisfaction through effective communication and strategic planning.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Aviation Services
Rome Fiumicino Airport Italy
04.2024 - Current
- Managed customer inquiries effectively, providing clear information and solutions to enhance satisfaction.
- Provided product knowledge training to new team members, enhancing overall team competency and service quality.
Convention Assistant
Visit Orlando - Hes
Orlando Florida
03.2016 - 03.2024
- Coordinated logistical details for conventions, ensuring seamless execution of event plans.
- Facilitated communication between vendors and event organizers to streamline operations.
- Scheduled and organized meetings with stakeholders to discuss event requirements and updates.
- Assisted in managing attendee registration processes to enhance user experience.
Customer Service Representative Supervisor
Alitalia - United Airlines
Rome Fiumicino Airport - Italy
06.2006 - 06.2015
- Assisted customers with inquiries regarding flight schedules and ticketing procedures.
- Resolved issues promptly, ensuring minimal disruption to customer travel plans
- Collaborated with cross-department teams to enhance service delivery and customer satisfaction.
- Maintained service quality by adhering to company policies and procedures during customer interactions.
- Trained and developed customer service representatives, enhancing their skills and improving overall team performance.
- Led conflict resolution initiatives, fostering a collaborative environment among team members.
- Conducted regular team meetings to align goals and share updates on operational changes and customer feedback.
- Managed scheduling and staffing to ensure optimal coverage during peak service hours.
Soldier
Italian Army
Various Italian Locations
08.2004 - 03.2006
- Executed mission planning activities to ensure successful operations in diverse environments.
- Conducted training development sessions to enhance skills and readiness of team members.
- Managed combat operations by coordinating tactical movements and ensuring team safety.
Personal Assistant
IBM
Rome - Italy
12.2001 - 05.2004
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
GED - Spanish Language And Literature
Instituto Cervantes
Rome - ItalyHigh School Diploma - Primary Education
J.J. Rousseau High School
Rome - ItalyGED - English Language And Literature
The British School of Rome
Rome - ItalySkills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Customer service
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Customer Service Representative
Aviation Services
04.2024 - Current
Convention Assistant
Visit Orlando - Hes
03.2016 - 03.2024
Customer Service Representative Supervisor
Alitalia - United Airlines
06.2006 - 06.2015
Soldier
Italian Army
08.2004 - 03.2006
Personal Assistant
IBM
12.2001 - 05.2004
GED - Spanish Language And Literature
Instituto Cervantes
High School Diploma - Primary Education
J.J. Rousseau High School
GED - English Language And Literature
The British School of Rome