Giulia Cesari
Windermere
Summary
Dynamic customer service professional with a proven track record at Alitalia - United Airlines, excelling in problem resolution and customer relations. Skilled in training and developing teams, I enhance service quality and foster collaboration. Adept at critical thinking, I ensure seamless operations and elevate customer satisfaction through effective communication and strategic planning.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Aviation Services
04.2024 - Current
- Managed customer inquiries effectively, providing clear information and solutions to enhance satisfaction.
- Provided product knowledge training to new team members, enhancing overall team competency and service quality.
Convention Assistant
Visit Orlando - Hes
03.2016 - 03.2024
- Coordinated logistical details for conventions, ensuring seamless execution of event plans.
- Facilitated communication between vendors and event organizers to streamline operations.
- Scheduled and organized meetings with stakeholders to discuss event requirements and updates.
- Assisted in managing attendee registration processes to enhance user experience.
Customer Service Representative Supervisor
Alitalia - United Airlines
06.2006 - 06.2015
- Assisted customers with inquiries regarding flight schedules and ticketing procedures.
- Resolved issues promptly, ensuring minimal disruption to customer travel plans
- Collaborated with cross-department teams to enhance service delivery and customer satisfaction.
- Maintained service quality by adhering to company policies and procedures during customer interactions.
- Trained and developed customer service representatives, enhancing their skills and improving overall team performance.
- Led conflict resolution initiatives, fostering a collaborative environment among team members.
- Conducted regular team meetings to align goals and share updates on operational changes and customer feedback.
- Managed scheduling and staffing to ensure optimal coverage during peak service hours.
Soldier
Italian Army
08.2004 - 03.2006
- Executed mission planning activities to ensure successful operations in diverse environments.
- Conducted training development sessions to enhance skills and readiness of team members.
- Managed combat operations by coordinating tactical movements and ensuring team safety.
Personal Assistant
IBM
12.2001 - 05.2004
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Education
GED - Spanish Language And Literature
Instituto Cervantes
Rome - ItalyHigh School Diploma - Primary Education
J.J. Rousseau High School
Rome - ItalyGED - English Language And Literature
The British School of Rome
Rome - ItalySkills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Customer service
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Customer Service Representative
Aviation Services
04.2024 - Current
Convention Assistant
Visit Orlando - Hes
03.2016 - 03.2024
Customer Service Representative Supervisor
Alitalia - United Airlines
06.2006 - 06.2015
Soldier
Italian Army
08.2004 - 03.2006
Personal Assistant
IBM
12.2001 - 05.2004
GED - Spanish Language And Literature
Instituto Cervantes
High School Diploma - Primary Education
J.J. Rousseau High School
GED - English Language And Literature
The British School of Rome