Summary
Overview
Work History
Education
Skills
Languages
Personalskills
Personal Information
Hobbies
Timeline
Generic
GIULIA COCCHIERI

GIULIA COCCHIERI

ROMA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Customer Service

La Feltrinelli
12.2017 - 12.2017
  • Internship project with "Mani Tese" performed during PCTO (Path for Transversal Skills and Orientation)
  • Customer care
  • Skilled at working independently and collaboratively in a team environment.

Tour Expert

Costa Crociere - C.S.C.S.I.
03.2022 - 09.2022
  • Tour expert level D, on board Costa Firenze -Mediterranean Sea (Italy, France,Spain)
  • Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
  • Study and sale of tour packages on board, management of invoices.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Tour Expert

Costa Crociere -C.S.C.S.I.
10.2022 - 02.2023
  • Tour expert level C, on board Costa Favolosa -South America (Brazil, Argentina, Uruguay)
  • Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
  • Study and sale of tour packages on board, management of invoices.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Tour Expert

Costa Crociere -C.S.C.S.I.
04.2023 - 10.2023
  • Tour expert level C, on board Costa Favolosa - North Europe ( Norway, Iceland, Greenland)
  • Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
  • Study and sale of tour packages on board, management of invoices.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Tour Expert

Costa Crociere - C.S.C.S.I.
12.2023 - 06.2024
  • Tour expert level B, on board Costa Deliziosa - World Tour
  • Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
  • Study and sale of tour packages on board, management of invoices.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently and collaboratively in a team environment.
  • Skilled at working with very demanding guests and a stately profile

Education

Diploma scuola secondaria di I grado -

Scuola Secondaria Di I Grado - Istituto Comprensivo Paolo Stefanelli Roma

Diploma Liceo Linguistico -

Scuola Secondaria II Grado - Liceo Linguistico Vittorio Gassman Roma

Tour Expert -

Corso di Formazione Professionale come TOUR EXPERT finalizzato all'assunzione su navi Costa Crociere

Tecno Italia Safety and Survival Training Centro Addestramento ANZIO
09.2021

Diplome d'Etudes en Langue Française (DELF) livello B2 -

C.I.E.P MINISTERE DE L'EDUCATION NATIONALE ET DE LA JEUNESSE-FRANCE
09.2019

Diploma de Espanol como Lengua Extranjera (DELE) livello B1 -

Instituto Cervantes Madrid
07.2019

Attestato Finale - LABORATORIO TEATRALE IN INGLESE -

Liceo Linguistico Vittorio Gassman Roma - Programma Operativo Nazionale
12.2018

Grade 5 Graded Examination in Spoken English - Certificate LEVEL B1.1 -

Trinity College London
05.2016

Skills

  • Flexible and Adaptable
  • Attention to Detail
  • Customer Service
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Dependable and Responsible
  • Excellent Communication
  • Problem-Solving Support
  • Microsoft Outlook, Word, and Excel
  • Training and mentoring
  • Customer Needs Assessment
  • Sales and Promotions

Languages

Italiana
Bilingual or Proficient (C2)
Inglese
Upper intermediate (B2)
Spagnola
Upper intermediate (B2)
Francese
Upper intermediate (B2)
Portoghese
Intermediate (B1)
Tedesco
Intermediate (B1)
Turkish
Beginner (A1)

Personalskills

  • Excellent relational ability with people of various backgrounds and different nationalities. Cordiality and willingness to dialogue aimed in particular at people who need support.
  • Remarkable ability to communicate with individuals and groups of people.
  • Strong sense of transmitting enthusiasm in case of activities related to the profession but also sports competitions and/ or events that involve the organization in teams. Experience at the organizational level acquired in volunteer activities for adults and children (Neighborhood parties, etc.).
  • Fast learning capacity, improved above all on board of the Cruise Ships Costa Crociere where besides to acquire the mastery of the foreign languages has managed independently, also in criticality, groups of people during the relative shore excursions
  • Knowledge of the various applications of Microsoft Windows as well as the Office package, especially Excel and Word used to a greater extent for the different activities related to school education and during professional training,for instance during "VideoCittà" project, in Rome, with minimal dubbing experiences, interpersonal multimedia interaction and visitor assistance in collaboration with Istituto Cine-TV Roberto Rossellini.
  • Various experiences in amateur theatre workshops where, on the occasion of performances and/or shows, spontaneity, expressiveness and natural predisposition to acting before an audience emerged.

Personal Information

  • Date of Birth: 21/08/2001
  • Nationality: Italiana

Hobbies

  • Learning new foreign languages, such as Turkish through watching TV series in the original language
  • Passion for travel and discovering new destinations;addicted to the natural beauty of the countryside

Timeline

Tour Expert

Costa Crociere - C.S.C.S.I.
12.2023 - 06.2024

Tour Expert

Costa Crociere -C.S.C.S.I.
04.2023 - 10.2023

Tour Expert

Costa Crociere -C.S.C.S.I.
10.2022 - 02.2023

Tour Expert

Costa Crociere - C.S.C.S.I.
03.2022 - 09.2022

Customer Service

La Feltrinelli
12.2017 - 12.2017

Diploma scuola secondaria di I grado -

Scuola Secondaria Di I Grado - Istituto Comprensivo Paolo Stefanelli Roma

Diploma Liceo Linguistico -

Scuola Secondaria II Grado - Liceo Linguistico Vittorio Gassman Roma

Tour Expert -

Corso di Formazione Professionale come TOUR EXPERT finalizzato all'assunzione su navi Costa Crociere

Tecno Italia Safety and Survival Training Centro Addestramento ANZIO

Diplome d'Etudes en Langue Française (DELF) livello B2 -

C.I.E.P MINISTERE DE L'EDUCATION NATIONALE ET DE LA JEUNESSE-FRANCE

Diploma de Espanol como Lengua Extranjera (DELE) livello B1 -

Instituto Cervantes Madrid

Attestato Finale - LABORATORIO TEATRALE IN INGLESE -

Liceo Linguistico Vittorio Gassman Roma - Programma Operativo Nazionale

Grade 5 Graded Examination in Spoken English - Certificate LEVEL B1.1 -

Trinity College London
GIULIA COCCHIERI