Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service
La Feltrinelli
12.2017 - 12.2017
Internship project with "Mani Tese" performed during PCTO (Path for Transversal Skills and Orientation)
Customer care
Skilled at working independently and collaboratively in a team environment.
Tour Expert
Costa Crociere - C.S.C.S.I.
03.2022 - 09.2022
Tour expert level D, on board Costa Firenze -Mediterranean Sea (Italy, France,Spain)
Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
Study and sale of tour packages on board, management of invoices.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Tour Expert
Costa Crociere -C.S.C.S.I.
10.2022 - 02.2023
Tour expert level C, on board Costa Favolosa -South America (Brazil, Argentina, Uruguay)
Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
Study and sale of tour packages on board, management of invoices.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Tour Expert
Costa Crociere -C.S.C.S.I.
04.2023 - 10.2023
Tour expert level C, on board Costa Favolosa - North Europe ( Norway, Iceland, Greenland)
Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
Study and sale of tour packages on board, management of invoices.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Tour Expert
Costa Crociere - C.S.C.S.I.
12.2023 - 06.2024
Tour expert level B, on board Costa Deliziosa - World Tour
Organization of shore excursions; assistance to customers during transfers, embarking and disembarking operations and while on excursions; translation and languages support in various languages if requested
Study and sale of tour packages on board, management of invoices.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Adaptable and proficient in learning new concepts quickly and efficiently and collaboratively in a team environment.
Skilled at working with very demanding guests and a stately profile
Education
Diploma scuola secondaria di I grado -
Scuola Secondaria Di I Grado - Istituto Comprensivo Paolo Stefanelli Roma
Diploma Liceo Linguistico -
Scuola Secondaria II Grado - Liceo Linguistico Vittorio Gassman Roma
Tour Expert -
Corso di Formazione Professionale come TOUR EXPERT finalizzato all'assunzione su navi Costa Crociere
Tecno Italia Safety and Survival Training Centro Addestramento ANZIO
09.2021
Diplome d'Etudes en Langue Française (DELF) livello B2 -
C.I.E.P MINISTERE DE L'EDUCATION NATIONALE ET DE LA JEUNESSE-FRANCE
09.2019
Diploma de Espanol como Lengua Extranjera (DELE) livello B1 -
Instituto Cervantes Madrid
07.2019
Attestato Finale - LABORATORIO TEATRALE IN INGLESE -
Liceo Linguistico Vittorio Gassman Roma - Programma Operativo Nazionale
12.2018
Grade 5 Graded Examination in Spoken English - Certificate LEVEL B1.1 -
Trinity College London
05.2016
Skills
Flexible and Adaptable
Attention to Detail
Customer Service
Teamwork and Collaboration
Friendly, Positive Attitude
Dependable and Responsible
Excellent Communication
Problem-Solving Support
Microsoft Outlook, Word, and Excel
Training and mentoring
Customer Needs Assessment
Sales and Promotions
Languages
Italiana
Bilingual or Proficient (C2)
Inglese
Upper intermediate (B2)
Spagnola
Upper intermediate (B2)
Francese
Upper intermediate (B2)
Portoghese
Intermediate (B1)
Tedesco
Intermediate (B1)
Turkish
Beginner (A1)
Personalskills
Excellent relational ability with people of various backgrounds and different nationalities. Cordiality and willingness to dialogue aimed in particular at people who need support.
Remarkable ability to communicate with individuals and groups of people.
Strong sense of transmitting enthusiasm in case of activities related to the profession but also sports competitions and/ or events that involve the organization in teams. Experience at the organizational level acquired in volunteer activities for adults and children (Neighborhood parties, etc.).
Fast learning capacity, improved above all on board of the Cruise Ships Costa Crociere where besides to acquire the mastery of the foreign languages has managed independently, also in criticality, groups of people during the relative shore excursions
Knowledge of the various applications of Microsoft Windows as well as the Office package, especially Excel and Word used to a greater extent for the different activities related to school education and during professional training,for instance during "VideoCittà" project, in Rome, with minimal dubbing experiences, interpersonal multimedia interaction and visitor assistance in collaboration with Istituto Cine-TV Roberto Rossellini.
Various experiences in amateur theatre workshops where, on the occasion of performances and/or shows, spontaneity, expressiveness and natural predisposition to acting before an audience emerged.
Personal Information
Date of Birth: 21/08/2001
Nationality: Italiana
Hobbies
Learning new foreign languages, such as Turkish through watching TV series in the original language
Passion for travel and discovering new destinations;addicted to the natural beauty of the countryside
Timeline
Tour Expert
Costa Crociere - C.S.C.S.I.
12.2023 - 06.2024
Tour Expert
Costa Crociere -C.S.C.S.I.
04.2023 - 10.2023
Tour Expert
Costa Crociere -C.S.C.S.I.
10.2022 - 02.2023
Tour Expert
Costa Crociere - C.S.C.S.I.
03.2022 - 09.2022
Customer Service
La Feltrinelli
12.2017 - 12.2017
Diploma scuola secondaria di I grado -
Scuola Secondaria Di I Grado - Istituto Comprensivo Paolo Stefanelli Roma
Diploma Liceo Linguistico -
Scuola Secondaria II Grado - Liceo Linguistico Vittorio Gassman Roma
Tour Expert -
Corso di Formazione Professionale come TOUR EXPERT finalizzato all'assunzione su navi Costa Crociere
Tecno Italia Safety and Survival Training Centro Addestramento ANZIO
Diplome d'Etudes en Langue Française (DELF) livello B2 -
C.I.E.P MINISTERE DE L'EDUCATION NATIONALE ET DE LA JEUNESSE-FRANCE
Diploma de Espanol como Lengua Extranjera (DELE) livello B1 -
Instituto Cervantes Madrid
Attestato Finale - LABORATORIO TEATRALE IN INGLESE -
Liceo Linguistico Vittorio Gassman Roma - Programma Operativo Nazionale
Grade 5 Graded Examination in Spoken English - Certificate LEVEL B1.1 -
Assistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La LaAssistant Retail Store Manager at Oooh La La, Shoe La La, Baby La La & Puppy La La
Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)Spécialiste Eau et Assainissement at Agence Nationale de la Protection Civile-TOGO (Ministère de la Sécurité et de la Protection Civile)